Customer Support Executive

Dany Technologies Unverified

Karachi , Pakistan

Posted Jan 03, 2019 383 views Report Job

PKR. 20,000 - 30,000/Month

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Job Description

The Role of Customer Support Executive:

The primary role of our Customer Support Executive is to escalate unresolved queries to respective departments for accurate redressal. Handling phone calls, ticket management and face to face interactions with customers.

·         Professional approach in answering calls and provide information about services, taking input of issues and redressal them off.

·         To ensure customers receive excellent and consistent service.

·         Must make sure that the staff knows the policies and adheres to them at all times.

·         Maintaining records of transactions and interactions.

·         Appropriate and timely follow-ups wherever required.

·         Prepare correspondences and fulfill client’s needs to ensure client’s satisfaction.

·         Liaising with customers, Escalating complaints & Updating database.

·         Training the staff including conducting interviews, and providing on the job training or mentoring to new employees.

·         Customer Support Executives will supervise their staff’s daily performance, provide employee performance reviews and handle any disciplinary actions necessary.

·         Ensure customer satisfaction which is an important part of the Customer Support.

Job Details

Total Positions:
4 Posts
Job Shift:
First Shift (Day)
Job Type:
Full Time/Permanent
Job Location:
M.A Jinnah Road, Karachi, Pakistan
Gender:
No Preference
Age:
20 - 30 Years
Minimum Education:
Masters
Career Level:
Experienced Professional
Experience:
3 Years - 5 Years
Apply Before:
Feb 03, 2019
Posting Date:
Jan 03, 2019
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Dany Technologies

Information Technology · 101-300 employees - Karachi

Dany Technologies is renowned because of its efforts in providing latest IT based products in Pakistan. Our participation in providing of quality equipments is reasonable price and on right time makes us the market leaders. Dany could best understand customer's needs and efficiently provide the most ...Read More

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