Posted Jan 03, 2019 16 views
The Role of Customer Support Executive:
The primary role of our Customer Support Executive is to escalate unresolved queries to respective departments for accurate redressal. Handling phone calls, ticket management and face to face interactions with customers.
· Professional approach in answering calls and provide information about services, taking input of issues and redressal them off.
· To ensure customers receive excellent and consistent service.
· Must make sure that the staff knows the policies and adheres to them at all times.
· Maintaining records of transactions and interactions.
· Appropriate and timely follow-ups wherever required.
· Prepare correspondences and fulfill client’s needs to ensure client’s satisfaction.
· Liaising with customers, Escalating complaints & Updating database.
· Training the staff including conducting interviews, and providing on the job training or mentoring to new employees.
· Customer Support Executives will supervise their staff’s daily performance, provide employee performance reviews and handle any disciplinary actions necessary.
· Ensure customer satisfaction which is an important part of the Customer Support.
Job Details
Dany Technologies
Dany Technologies is renowned because of its efforts in providing latest IT based products in Pakistan. Our participation in providing of quality equipments is reasonable price and on right time makes us the market leaders. Dany could best understand customer's needs and efficiently provide the most effective computing solutions to meet those needs. Dany technology has the strong foothold in the local as well as the regional market. Our brand like Audionic and Bang are highly demanded in the market. We help our clients understand their computer systems better by using every day language. We build long-term partnership with our clients by focusing in their individual needs. Strategic partnership with a professional companies with a international repute and supplemented by an in-house technically strong and dedicated team of professionals, supported by developmental environment and tools makes us competitive.
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