Posted Jul 02, 2018 75 views
CITY MANAGER:
- Take ownership of Daraz Offline growth in your city and do everything you can to support and enhance the quality of our services to customers and vendors
- Plan, prioritize and execute the project to reach our growth goals in terms of operations , sales and revenue.
- Acquisition and setup of Daraz Shop in the city.
- Work closely with the Hub Manager for day to day operation activities and to -make sure all KPI's are met and SOPs are followed.
- Work with the Marketing Department to setup and launch Marketing Campaigns all over the city
- Hold information sessions and recruit Dforce agents in your city.
- Recruit, Hire and Train all Hub employees.
- Manage the overall Admin of the Hub
- Be the sole point of contact for higher management for the business in that city.
HUB COORDINATOR:
- Satisfying the customers at the store by answering their queries and complaints as per Daraz SOPs.
- Writing emails, generating complaints as and when required.
- Handling irate customers by using soft skills.
- Manage the after sales flow for walk in customers.
- Learning all the Systems and Processes as and when guided.
- Educate the customer on Daraz and all marketing related material.
- Educate the customer on Dforce and all Dforce related marketing.
- Meeting the Productivity and Quality KPI as per target assigned.
Job Details
Daraz.pk
Launched in 2012, Daraz is South Asia's online shopping and selling destination of choice – present in Pakistan, Bangladesh, Sri Lanka, Myanmar and Nepal. Supported by a wide range of tailored marketing, data, and service solutions, the pioneering eCommerce ecosystem in South Asia has 30,000 sellers and 500 brands, serving 5 million consumers. With 2 million products available, Daraz offers a diverse assortment of products in categories ranging from consumer electronics to household goods, beauty, fashion, sports equipment, and groceries. Focused on providing an excellent customer experience, it offers multiple payment methods including cash-on-delivery, comprehensive customer care and hassle-free returns. Daraz is owned by Alibaba Group Holding Limited
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