Posted Aug 07, 2018 6 views
- Satisfying the customers at the store by answering their queries and complaints as per Daraz SOPs.
- Writing emails, generating complaints as and when required.
- Handling irate customers by using soft skills.
- Manage the after sales flow for walk in customers.
- Learning all the Systems and Processes as and when guided.
- Educate the customer on Daraz and all marketing related material.
- Educate the customer on Dforce and all Dforce related marketing.
- Meeting the Productivity and Quality KPI as per target assigned.
Job Details
Daraz.pk
Launched in 2012, Daraz is South Asia's online shopping and selling destination of choice – present in Pakistan, Bangladesh, Sri Lanka, Myanmar and Nepal. Supported by a wide range of tailored marketing, data, and service solutions, the pioneering eCommerce ecosystem in South Asia has 30,000 sellers and 500 brands, serving 5 million consumers. With 2 million products available, Daraz offers a diverse assortment of products in categories ranging from consumer electronics to household goods, beauty, fashion, sports equipment, and groceries. Focused on providing an excellent customer experience, it offers multiple payment methods including cash-on-delivery, comprehensive customer care and hassle-free returns. Daraz is owned by Alibaba Group Holding Limited
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