Posted Mar 22, 2019 89 views
Assisting walk in customers with their queries & complaints as per Daraz SOP. Assisting walk in existing Seller with queries, complaints and training as per Daraz SOP. Educate new customers how to shop on Daraz, download the app and place orders. Educate and train new sellers on Seller Center and organize Daraz BootCamps. Responsible for managing a team of parcel processors and ensuring timely execution of vendor drop-offs To cordinate with DEX riders to make sure all packages are picked and at day end there are zero package at the hubs. Keep in constant liaison with City Managers and assist them in daily tasks. Manage customer returns as per Daraz SOP. Strategise with Hub Associate and make sure daily App Download and --Seller Sign up targets are met. Educate and train parcel processors on Daraz Systems. Educate Hub Associate on Daraz App and Seller Signups. Manage the overall admin of the Hub including Rent, Bills, Utilities and more. Work with the central Admin team for any Hub related assets and requirements.
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Job Details
Launched in 2012, Daraz is South Asia's online shopping and selling destination of choice – present in Pakistan, Bangladesh, Sri Lanka, Myanmar and Nepal. Supported by a wide range of tailored marketing, data, and service solutions, the pioneering eCommerce ecosystem in South Asia has 30,000 sellers and 500 brands, serving 5 million consumers. With 2 million products available, Daraz offers a diverse assortment of products in categories ranging from consumer electronics to household goods, beauty, fashion, sports equipment, and groceries. Focused on providing an excellent customer experience, it offers multiple payment methods including cash-on-delivery, comprehensive customer care and hassle-free returns. Daraz is owned by Alibaba Group Holding Limited
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