JuggerNet Communications is looking for friendly, result-oriented individuals to join our team as a CustomerService Representative. In this role, you will provide outstanding service to Businesses and Residents who choseto use or purchase services under JuggerNet Communications through Phone, Email Support and Livechat.This Position may be for you if:
- You enjoy helping others
- You are looking for an opportunity to exercise your excellent communication and customer service skills
- You want to work in a positive, collaborative environment with passionate team members
- You value punctuality, professionalism and want to join our mission to capture and preserve memories that are limitless.
Key Responsibilities of a JuggerNet Communication's CSR:
- Create a welcoming atmosphere by greeting customers with a smile and qualifying them in for
their appointments or callbacks.
- Communicate professionally with customers; answer questions, resolve concerns and follow-up
- Work as a team player to ensure each customer receives the best service possible
- Maintain appropriate records and adhere to standard operating procedures
- Other duties as assigned
What is takes to become a JuggerNet Communication's CSR:
- Must be able to work either mornings, days or evenings.
- Ability to present a positive and professional image
- Willingness to travel to assigned location within Rawalpindi
- Excellent communication and interpersonal skills
- Ability to positively and proactively handle customer concerns and prioritize multiple tasks in a fast-paced environment with a positive attitude
- Ability to anticipate customer needs and provide assistance and information helpful to their session
- Ability to be flexible and resilient
- Ability to identify solutions and solve problems
- Ability to quickly learn new procedures and processes
- Strong organizational and follow-through skills
- Attention to detail
- High level of ownership, accountability and initiative
- Eagerness to serve our mission and the Clients with whom we partner
- We are looking for smiling people to join our team who are positive, energetic, highly motivated
and enjoy working with Sales Executives and experienced CSR's.Apply today!