Technical Support Officer

Darul Madinah Verified

Karachi , Pakistan

Posted Nov 17, 2021 121 views

PKR. 40,000 - 60,000/Month

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Job Description

  • Manage all operating end-user software.
  • Manage backups, replications and disaster recovery plans of company mission critical servers and database files to ensure redundancy.
  • Administer desktop support for 1000 mac and windows computer used by staff, students, and patrons of the libraries.
  • Deploy and troubleshoot complex software installations.
  • Provide hardware and software installation and setup, perform system maintenance and ensure network connectivity.
  • Provide problem solving and troubleshooting for connectivity issues with customers and helping customers with TCP/IP, DNS, and DHCP.
  • Create strong relationship with customers by resolving TCP/IP, DNS, DHCP relate problems through remote desktop and on site.
  • Provide expertise in advance networking technologies, such as TCP/IP, DNS, DHCP, SMTP, and so forth.
  • Develop and maintain a comprehensive operating system hardware and software configuration database/library, assist with system security and data integrity.
  • Supply data recovery support, restored/ backed-up user data, and re-image laptops.
  • Demonstrate clear written communication skills define as the ability to clearly document symptoms, troubleshooting steps and compose professionally written emails.
  • Used communication and diagnostic skills, consistently to solve problems with a reputation for productivity, complex problem resolutions and professionalism.
  • Complete troubleshooting steps to get customers internet connection running accurately.


Thorough understanding and working knowledge of following:

  • Project & Team Management.
  • Knowledge of LAN, WLAN & WAN.
  • Windows OS & Active Directory, WDS, WSUS, Print & File Server, DHCP, DNS.
  • Microsoft Outlook.
  • NTFS & Share Permission.
  • Ability to understand Events & Logs monitoring.
  • MAC & Linux OS knowledge is a Plus.
  • Very well aware of technical documentation & report writing.

Job Details

Functional Area:
Total Positions:
1 Post
Job Shift:
First Shift (Day)
Job Type:
Human Resource Department
Job Location:
Minimum Education:
Degree Title:
Bachelor's in Computer Science
Career Level:
Experienced Professional
Minimum Experience:
2 Years
Apply Before:
Dec 18, 2021
Posting Date:
Nov 17, 2021

Work Environments

Supervisor’s gender:
Percentage of female coworkers:
Flexible work time:
Remote work option:
Transport allowance:
Dedicated vehicle / Pick-and-Drop:
Overnight travel requirement:
Not at all
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Darul Madinah

Education/Training · 1501-2000 employees - Karachi

Education provides the framework where an individual or a society is enabled to realise a particular way of living and to sustain it. This lifestyle ultimately includes moral, social, economic and other values that a person employs in different phases of life. A highly structured schooling programme ...Read More

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