Posted Jun 15, 2022 54 views
Job Responsibilities
• Conduct staff performance reviews, assess needs, cost/benefit analysis, and other operational strategy assessments.
• Establish a high standard for productivity, quality, and customer service as well as define user guidelines.
• Develop company systems for customer interaction and voice response and control the implementation process.
• Manage and improve center performance through performance monitoring, problem resolution, system audits, and quality assurance measures.
• Aid the human resources department in the recruitment process by interviewing potential hires and outlining clear job expectations.
• Prepare annual budget after estimating necessities, correcting overspending, analyzing cost variance, and scheduling expenses.
• Summarize, collect, and analyze call center trends and data for regular performance reports.
• Oversee system maintenance and upgrade implementation. Call for repairs and troubleshooting as needed.
• Maintain consistent professional improvement through company-provided workshops, tracking call center trends, and active participation in team projects.
Qualifications:
• Bachelor’s Degree at least
• 5 years of managerial experience
• Customer service experience preferred
• Motivated self-starter
• Excellent verbal communication skills
5 years of call center experience required
Salary: Market competitive
Location: Gulberg Greens, Islamabad
Joining: In-house- Immediate
Timings-9 am-5 pm
Skills
Job Details
Data Nomad (SMC-PVT) LTD
Data Nomad is one of the leading NLP (natural language processing) company which is quickly expanding in its field. Helping our clients shape intelligent applications for real people. Use our network of experts collect and analyze data, for our clients and use it to enhance the human experience. Whether they are deploying virtual assistants, piloting new technology, packaging research into cutting-edge products, or just beginning their machine learning journey, we’re there for them. Data Nomad has worked with multiple internationally renowned companies such as Alibaba, Tencent, iFLYTEK, SpeachOcean, DataTang and ByteDance. And employs more than 200 freelancers around the world such as in Turkey, Indonesia, Russia, Ukraine, Egypt, Germany etc Some of the core services that we provide: Data Creation & Collection Services Demographic Participant Recruitment Do you need to collect data from specific groups of people to train your smart system so it works for everyone worldwide? We recruit, reimburse, and record data for you, all over the world. Logistics and Custom Sites Collecting high-quality data to fuel your AI takes program design experience and logistical finesse. We help you get the planning right, so you can focus on cutting-edge machine learning development. Aggregation and Insights We help you aggregate and analyze your data, uncovering insights that help you make your intelligent machines smarter. Client and Procured Devices Whether you’re building new hardware or creating data using existing technology, you can trust Lionbridge to collect data to your specifications, while keeping your devices and data secure. Data Annotation Services Linguistic Feature Tagging We tag linguistic features for your speech or text analysis, including sentence structure, semantics, part of speech tags, stems, and morphology. Gesture and Expression Labeling We provide natural or standardized descriptions of non-verbal information for direct processing, or as part of a larger
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