Support Assistant - Customer Services (International)
DatumSquare IT Services (Pvt.) Ltd.
Islamabad , Pakistan
Posted Dec 16, 2016 8 views
Responsibilities:
1.Assisting American based Manager on daily basis chores.
2.Coordinate calls between the clients and developers.
3.Upload call logs and other important data to CRM system.
4.Responsible for employee attendance and informing clients of any attendance information.
5.Responsible for stepping in when problems arise and will be working closely with the client and development teams to fill any communication gaps.
6.Responsible for client's account management duties assigned by the Manager.
7.Client and Employee orientations.
Call/Contact Center experience will be preferred. We offer
- Handsome and attractive salary packages and fringe benefits
- Medical coverage
- The region's best Challenging work environment
- No Late sittings are required
- Training and learning opportunities and technically sound environment with room of growth
- We are an equal opportunity employer and promote a drug free environment.
The ideal candidate must be willing to work from 5:30 PM to 02:00 AM. Please do apply if you are comfortable with our office timings. Candidates from other cities will be considered only if they are willing to relocate to Islamabad (Datumsquare IT Services is not offering residence facility at the moment).
Job Details
DatumSquare IT Services (Pvt.) Ltd.
DatumSquare IT Services is a software development and IT resources firm that is revolutionizing the world of outsourcing. DatumSquare provides cost-effective IT solutions and development, including applications development, web design, technical resources management, and ERP development to discerning clients globally; and our clients love us for it. We establish strong, lasting partnerships with our clients who value our drive to improve their operational efficiency and enhance their profitability. Our distinct and efficient model has enhanced our reputation abroad and enabled DatumSquare to grow over % since the company began in 2009, and we are continuing to grow faster than ever. This means that we need dynamic, innovative, and results-driven individuals who want to expand their careers in information technology to join the Datum family and help further our reputation for excellence both locally and overseas. We know that our employees are the heart and soul of our organization; we believe in their abilities and trust them to represent Datum to our international clients. That’s why in our collaborative model, developers have a chance to work with their clients to directly influence their project as an equal and respected member of their team. We also know that happy employees make for a happy business, which is why we strive to create a relaxed and productive atmosphere where developers can work with their brothers to show the world that Pakistan is the future of software and web development. Our Goal: To provide quality and cost-effective IT development and support to discerning clients globally and to represent Pakistan in the international realm of Information Technology as an up and coming industry leader. Our Mission Statement: To promote cultural understand and promote international relationships through a trusted, compassionate and profitable IT staffing experience.
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