Posted May 30, 2026 209 views
Delivery Hero is seeking a dedicated Floor Manager to oversee daily store operations at our Lahore DHA location near Dolmen Mall. This role is perfect for fresh graduates eager to build a career in store operations and retail management. The Floor Manager will be responsible for managing a team of 50 staff members, ensuring smooth coordination between warehouse and store activities to optimize operational efficiency. The ideal candidate is proactive, responsible, and eager to learn, with a foundation in inventory control, staff scheduling, and customer service management. Proficiency in MS Excel and computer operations is essential to effectively fulfill job duties.
The Floor Manager plays a crucial role in maintaining workplace safety compliance and managing inventory while providing exceptional customer service. This position demands excellent time management skills, the ability to handle queue management systems, and the capability to coordinate multiple staff schedules to ensure the store operates seamlessly. The successful candidate will have the opportunity to grow professionally within a supportive and professional work environment that offers medical benefits and career growth prospects.
Responsibilities
- Manage and oversee daily store operations to ensure high efficiency and productivity.
- Lead and supervise a team of 50 employees, fostering a positive work atmosphere and maintaining high team morale.
- Coordinate staff scheduling to optimize coverage during peak and off-peak hours, ensuring smooth store functionality.
- Handle inventory management tasks including monitoring stock levels, ordering, and verifying deliveries to maintain accurate inventory control.
- Implement workplace safety compliance procedures to provide a safe working environment for all employees.
- Support warehouse operations to ensure efficient order fulfillment and timely stock replenishment.
- Manage queue management systems to enhance customer experience and reduce wait times.
- Utilize MS Excel and computer tools to maintain operational records, generate reports, and analyze store performance metrics.
- Facilitate effective communication among team members and other departments to coordinate store activities.
- Drive customer service management by addressing customer inquiries and resolving concerns promptly and professionally.
- Promote and enforce company policies and procedures to maintain consistency in store operations.
- Monitor store conditions and appearance to meet company standards and create a welcoming environment.
- Identify opportunities for process improvements to enhance operational efficiency and customer satisfaction.
- Train and mentor new staff members to build a skilled and knowledgeable team.
- Respond proactively to operational challenges and provide practical solutions to maintain business continuity.
Skills
Delivery Hero
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