Assistant Sales Manager (Call Center)

DevBatch (Pvt.) Ltd. Unverified

Lahore , Pakistan

Posted Sep 21, 2021 101 views

PKR. 70,000 - 150,000/Month

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Job Description

Major Responsibilities:

 

  • MUST have 5 years’ experience on USA Based Campaigns
  • Training, coaching, and leading call center representatives as they provide support for customers.
  • Answering representative’s questions, guiding them through difficult calls or issues, diffusing angry customers, or handling issues that cannot be fielded by representatives
  • Leading team meetings, asking questions to better understand the calls representatives are receiving, educating, and coach workers regarding processes and practices, and explain expectations to employees.
  • Assisting other management team members in identifying trends and establishing call center goals.
  • Ensuring staff members are achieving desired service levels and taking corrective action, as needed.
  • Preparing reports and analyzing call center data to improve processes, ensure resources are properly allocated, and maximize efficiency and customer satisfaction.

Taking on other tasks or projects to support employees, other managers, and call center operations.

Job Details

Functional Area:
Total Positions:
1 Post
Job Shift:
Third Shift (Night)
Job Type:
Job Location:
New Garden Town, Lahore, Pakistan
Gender:
No Preference
Minimum Education:
Bachelors
Career Level:
Experienced Professional
Minimum Experience:
5 Years
Apply Before:
Oct 21, 2021
Posting Date:
Sep 21, 2021

Work Environments

Supervisor’s gender:
Male
Percentage of female coworkers:
10-19%
Flexible work time:
Yes
Remote work option:
No
Transport allowance:
No
Dedicated vehicle / Pick-and-Drop:
No
Overnight travel requirement:
Not at all
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DevBatch (Pvt.) Ltd.

Information Technology · 51-100 employees - Lahore

Back in 2010, DevBatch made its corporate launch with the aim of becoming a mobile app development market leader, with emphasis on producing quality and providing unparalleled service. We have exceeded client’s expectation while delivering over 15,000 hours of mobile apps development in almost all ...Read More

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