Major Responsibilities:

  • MUST have 5 years’ experience on USA Based Campaigns
  • Training, coaching, and leading call center representatives as they provide support for customers.
  • Answering representative’s questions, guiding them through difficult calls or issues, diffusing angry customers, or handling issues that cannot be fielded by representatives
  • Leading team meetings, asking questions to better understand the calls representatives are receiving, educating, and coach workers regarding processes and practices, and explain expectations to employees.
  • Assisting other management team members in identifying trends and establishing call center goals.
  • Ensuring staff members are achieving desired service levels and taking corrective action, as needed.
  • Preparing reports and analyzing call center data to improve processes, ensure resources are properly allocated, and maximize efficiency and customer satisfaction.

Taking on other tasks or projects to support employees, other managers, and call center operations

Job Details

Total Positions:
1 Post
Job Shift:
Third Shift (Night)
Job Type:
Job Location:
New Garden Town, Lahore, Pakistan
Gender:
No Preference
Minimum Education:
Intermediate/A-Level
Career Level:
Experienced Professional
Minimum Experience:
5 Years
Apply Before:
Oct 30, 2021
Posting Date:
Sep 29, 2021

DevBatch (Pvt.) Ltd.

Information Technology · 51-100 employees - Lahore

Back in 2010, DevBatch made its corporate launch with the aim of becoming a mobile app development market leader, with emphasis on producing quality and providing unparalleled service. We have exceeded client’s expectation while delivering over 15,000 hours of mobile apps development in almost all platforms including iPhone, iPad, Android, BlackBerry and Windows Phone. The use of cutting edge technologies, continuous investment in research & development and our team’s diligence has enabled our organization to deliver most complicated solutions while retaining more than 70% of the clients. We believe successful projects are not just completed on time & cost but they also provide business benefits sought by our clients.

What is your Competitive Advantage?

Get quick competitive analysis and professional insights about yourself
Talk to our expert team of counsellors to improve your CV!
Try Rozee Premium
I found a job on Rozee!