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Job Description

Job Description

  • Managing incoming calls, chats and emails
  • Generating sales inquiries through calls, custom quote request forms, chats and emails
  • Making sure every inquiry is catered properly; working in supervision of sales manager and project manager to convert these inquiries into sales
  • Assessing customer’s needs and coordinating with estimation team to make sure customer receives price quotation in time
  • Periodic follow-ups to convert inquiries into sales

·         Proficient with MS Office particularly MS Excel (Spreadsheet)

·         Possess Knowledge of Call Center Operations

·         Must be flexible to work in shifts

·         Excellent communication skills

  • Handle customer complaints, provide appropriate solutions and alternatives within the company guidelines and production capabilities
  • Keep records of customer inquiries, interactions, special requests, artwork and other files
  • Coordinating with design team to make artwork changes requested by customer
  • Coordinating with shipping team to make sure customer receives his/her job on time
  • CSR should be fluent in English and Urdu as well

Job Type: Full-time

Salary: Depending on interview  

Experience:

  • Customer Service: 2 year (Preferred)

Job Details

Total Positions:
1 Post
Job Shift:
First Shift (Day)
Job Type:
Full Time/Permanent
Job Location:
Quaid-e-Azam Industrial Estate, Lahore, Pakistan
Gender:
No Preference
Minimum Education:
Bachelor (16 Years)
Career Level:
Experienced Professional
Experience:
2 Years - 3 Years
Apply Before:
Jan 06, 2019
Posting Date:
Dec 06, 2018
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Dexpel

· 11-50 employees - Lahore

Dexpel™ is Pakistan leading company in quality personalized products. Our technologies enable customers and brands to create and buy that they themselves design on our web site. Dexpel’s rapidly expanding product base covers a wide variety of products such as laptop skins, mobile phone skins, gam ...Read More