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Posted Dec 28, 2021 4 views
- Respond to customer queries in a timely and accurate way, via phone, email or chat.
- Identify customer needs and help customers use specific features.
- Monitor customer complaints and reach out to provide assistance.
- Take the extra mile to engage customers.
- Share feature requests and effective workarounds with team members.
- Inform customers about new features and functionalities.
- Follow up with customers to ensure their technical issues are resolved.
- Gather customer feedback and share with our Product, Sales and Marketing teams.
- Assist in training junior Customer Support Representative.
- Manage large amounts of incoming phone calls.
Skills
Job Details
Industry:
Functional Area:
Total Positions:
10 Posts
Job Shift:
Third Shift (Night)
Gender:
No Preference
Minimum Education:
Intermediate/A-Level
Career Level:
Experienced Professional
Minimum Experience:
1 Year
Apply Before:
Jan 29, 2022
Posting Date:
Dec 28, 2021
Diem Technologies Incorporated
Information Technology · 11-50 employees - Lahore
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