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Job Description

We are home services company with customers in USA and Canada that provide services through our mobile application.

Customer Support Manager - Canadian Call Center

  • We are hiring a candidate to lead our customer service team and our service provider recruitment team in Pakistan.
  • The successful candidate would be required to manage and supervise staff along with auditings processes and ensuring employees are following them.
  • Understanding of complex concepts is required. Understanding advanced Excel and the ability to understand trends from data is required.
  • Along with managing and supervising the candidate would be required to assist in customer service (through phone, email and text/SMS support). 
  • The successful candidate will be reporting to the Canadian Team and report hourly with detailed reports.
  • Overtime may be required.

A successful candidate has the following qualities:

  • A great work ethic.
  • Fluent in English (written and oral).
  • Comfortable working in a high pressure environment.
  • Comfortable disciplining and motivating their team.
  • Comfortable working within a physical office.
  • Able to work between 8 AM to 11 PM EST.
  • Customer Service experience dealing with customers in USA and/or Canada is an asset.
  • Experience working in a call centre is an asset.
  • Experience with mobile technology and working with developers is an asset.
  • Experience with Business Analysis and finding trends from data is a strong asset.
  • Proficiency with Excel is required.
  • Salary Range is 90,000 to 125,000 PKR.

Job Details

Total Positions:
1 Post
Job Shift:
Third Shift (Night)
Job Type:
Job Location:
Main Gulberg, Lahore, Pakistan
No Preference
Minimum Education:
Career Level:
Department Head
Minimum Experience:
5 Years
Apply Before:
Dec 31, 2021
Posting Date:
Nov 30, 2021
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Diem Technologies Incorporated

Information Technology · 11-50 employees - Lahore


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