We are home services company with customers in USA and Canada that provide services through our mobile application.
Customer Support Manager - Canadian Call Center
- We are hiring a candidate to lead our customer service team and our service provider recruitment team in Pakistan.
- The successful candidate would be required to manage and supervise staff along with auditings processes and ensuring employees are following them.
- Understanding of complex concepts is required. Understanding advanced Excel and the ability to understand trends from data is required.
- Along with managing and supervising the candidate would be required to assist in customer service (through phone, email and text/SMS support).
- The successful candidate will be reporting to the Canadian Team and report hourly with detailed reports.
- Overtime may be required.
A successful candidate has the following qualities:
- A great work ethic.
- Fluent in English (written and oral).
- Comfortable working in a high pressure environment.
- Comfortable disciplining and motivating their team.
- Comfortable working within a physical office.
- Able to work between 8 AM to 11 PM EST.
- Customer Service experience dealing with customers in USA and/or Canada is an asset.
- Experience working in a call centre is an asset.
- Experience with mobile technology and working with developers is an asset.
- Experience with Business Analysis and finding trends from data is a strong asset.
- Proficiency with Excel is required.
- Salary Range is 90,000 to 125,000 PKR.