We are looking for Hard worker & Self Motivated “Customer Support Representative” for Lahore Based Software House. CSR will be responsible for:
Contact / respond potential or existing customers to inform them about a product or service using scripts
Answer questions about products or the company
Ask questions to understand customer requirements and to close sales
Direct prospects to OM team when needed, assist with placement of orders, refunds, or exchanges.
Attempt to persuade customer to reconsider cancellation.
Inform customer of deals and promotions.
Enter and update customer information in the database
Handle grievances to preserve the company’s reputation
Go the “extra mile” to facilitate customers for long term relationship
Candidates also be responsible to handle incoming chats from businesses based in US, UK and Canada
Resolves product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution.
Proven experience as Customer Services Representative
Good knowledge of relevant computer programs (e.g. CRM software) and telephone systems
Ability to learn about products and services and describe/explain them to prospects
Excellent knowledge of English (Preferably American) and comprehension skills, willing to work in the "Night shift".
Excellent communication and interpersonal skills
Cool-tempered and able to handle rejection
Ability to solve problems and must be Customer orientation and ability to adapt/respond to different types of characters
Outstanding negotiation skills with the ability to resolve issues and address complaints
Ability to multi-task, prioritize, and manage time effectively