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Job Description

We are looking for Hard worker & Self Motivated “Customer Support Representative” for Lahore Based Software House. CSR will be responsible for:



  • Contact / respond potential or existing customers to inform them about a product or service using scripts

  • Answer questions about products or the company

  • Ask questions to understand customer requirements and to close sales

  • Direct prospects to OM team when needed, assist with placement of orders, refunds, or exchanges.

  • Attempt to persuade customer to reconsider cancellation.

  • Inform customer of deals and promotions.

  • Enter and update customer information in the database

  • Handle grievances to preserve the company’s reputation

  • Go the “extra mile” to  facilitate customers for long term relationship

  • Candidates also be responsible to handle incoming chats from businesses based in US, UK and Canada

  • Resolves product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution.




  • Proven experience as Customer Services Representative

  • Good knowledge of relevant computer programs (e.g. CRM software) and telephone systems

  • Ability to learn about products and services and describe/explain them to prospects

  • Excellent knowledge of English (Preferably American) and comprehension skills, willing to work in the "Night shift".

  • Excellent communication and interpersonal skills

  • Cool-tempered and able to handle rejection

  • Ability to solve problems and must be Customer orientation and ability to adapt/respond to different types of characters

  • Outstanding negotiation skills with the ability to resolve issues and address complaints

  • Ability to multi-task, prioritize, and manage time effectively

Job Details

Total Positions:
4 Posts
Job Shift:
First Shift (Day)
Job Type:
Full Time/Permanent
Job Location:
No Preference
Minimum Education:
Career Level:
Experienced Professional
Minimum Experience:
1 Year
Apply Before:
Oct 22, 2017
Posting Date:
Sep 22, 2017
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Information Technology · 51-100 employees - Lahore

Intelligence over digints

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