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Job Description

We are looking for Hard worker & Self Motivated “Customer Support Representative” for Lahore Based Software House. CSR will be responsible for:

Responsibilities:

 

  • Contact / respond potential or existing customers to inform them about a product or service using scripts

  • Answer questions about products or the company

  • Ask questions to understand customer requirements and to close sales

  • Direct prospects to OM team when needed, assist with placement of orders, refunds, or exchanges.

  • Attempt to persuade customer to reconsider cancellation.

  • Inform customer of deals and promotions.

  • Enter and update customer information in the database

  • Handle grievances to preserve the company’s reputation

  • Go the “extra mile” to  facilitate customers for long term relationship

  • Candidates also be responsible to handle incoming chats from businesses based in US, UK and Canada

  • Resolves product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution.

 

Requirements

 

  • Proven experience as Customer Services Representative

  • Good knowledge of relevant computer programs (e.g. CRM software) and telephone systems

  • Ability to learn about products and services and describe/explain them to prospects

  • Excellent knowledge of English (Preferably American) and comprehension skills, willing to work in the "Night shift".

  • Excellent communication and interpersonal skills

  • Cool-tempered and able to handle rejection

  • Ability to solve problems and must be Customer orientation and ability to adapt/respond to different types of characters

  • Outstanding negotiation skills with the ability to resolve issues and address complaints

  • Ability to multi-task, prioritize, and manage time effectively

Skills

Customer Service Representatives, Communication Skills, Ability to solve problems, negotiation skills, prioritize, Customer Support, Persuade customer, Build long term relationship with Customers, Build long term relationship with Customer, clarifying the customer's complaint, Excellent knowledge of English (Preferably American), Comprehension Skills, Cool-tempered, Outstanding negotiation skills, Ability to prioritize, manage time effectively

Job Details

Total Positions:
4 Posts
Job Shift:
First Shift (Day)
Job Type:
Full Time/Permanent
Job Location:
Gender:
No Preference
Minimum Education:
Bachelors
Career Level:
Experienced Professional
Minimum Experience:
1 Year
Apply Before:
Oct 22, 2017
Posting Date:
Sep 22, 2017
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Digintel

Information Technology · 51-100 employees - Lahore

Intelligence over digints

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