Posted Jun 08, 2022 53 views
Overview
We are looking for an incredible resource who can do wonders in the world of CS with their wit and wonderful customer-centric attitude. For this job role, you will be expected to provide satisfactory solutions to a diverse range of customer queries through means of written and verbal communications and a positive attitude. The Customer Support Associate within the Operations department will assist customers with their questions, new orders, service delivery requirements, billing, and any other query.
Key Responsibilities
- Prompt calls,chat & email response to customers,
- Provide real-time support
- Respond to customers professionally to provide information about products and services, take/cancel orders, or obtain details of complaints
- Keep records of customer interactions and transactions, recording details of inquiries, complaints, and comments, as well as actions, are taken. Process orders, forms, and applications
- Follow up to ensure that appropriate actions were taken on customers’ requests. Ideally, aim for First Contact Resolution (FCR)
- Refer unresolved customer grievances or special requests to designated departments for further investigation.
What We Seek in You:
- Collaborative mindset
- Customer service focus
- Hands-on-problem solving ability
- The ability to communicate technical information in a simple manner.
- Time Management
Shift Time
06.00 PM to 03:00 AM (10-positions)
Job Requirements:
- Intermediate/Bachelors or above
- Good Written and Verbal English Communication OR
Job Details
Digital Billing Services Pvt Ltd
A BPO, providing transparent, reliable, and dynamic services to our clients and their customers. We aim to effectively outsource our services to the businesses who are in a dire need of investing their time and money with a reliable organization.
What is your Competitive Advantage?
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