Job description

An International company is looking for an IT Systems Administrator to become a part of the growing IT team. The candidate must have relevant experience in professional services and an urge for exposure to different technologies in a fast-paced environment.


  • Minimum a bachelor’s degree in Computer sciences or related technology


  • Sophos Certified
  • MCP (Microsoft Certified Professionals)


  • Minimum 2-year experience

Roles and Responsibilities :

  • Diagnose and troubleshoot assigned technical issues.
  • Research, identify, and implement solutions to software and hardware issues.
  • Taking ownership of customer issues reported/ assigned and seeing problems through to timely resolution.
  • Ask targeted questions from the clients to quickly understand the root of the problem.
  • Communicate with clients through a series of actions, either via phone, email, or chat, until the technical issue is resolved.
  • Provide prompt and accurate feedback to customers.
  • Follow up with clients to ensure their IT systems are fully functional after troubleshooting.
  • Prioritize and manage several open issues simultaneously.
  • Liaise with vendors and other IT personnel for problem resolution.
  • Properly escalate unresolved issues to appropriate internal stakeholders.
  • Refer to internal databases or external resources to provide accurate tech solutions.
  • Document technical knowledge in the company’s portal.
  • Maintain positive relationships with clients.


  • Must have proficient level English language skills.
  • Must be Proactive and hardworking.
  • Ready to work on the night shift.

Perks and Benefits:

  • Remote Job/Work from home
  • Medical Insurance for Family
  • Quarterly and monthly Bonuses
  • Annual Eid Bonus
  • Leave Encashment
  • Project Bonus

Job Details

Functional Area:
Total Positions:
1 Post
Job Shift:
First Shift (Day)
Job Type:
No Preference
Minimum Education:
Career Level:
Experienced Professional
Minimum Experience:
2 Years
Apply Before:
Apr 14, 2023
Posting Date:
Mar 13, 2023

Digital Links Australia

Information Technology · 11-50 employees - Abbottabad, Gilgit, Hunza Nagar, Hyderabad, Karachi, Sialkot, Swat

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