• Management of Service support through CS Service Centers/ sub-contractors in region.
  • Closely monitor day to day Service operations in the region to ensure achievement of KPIs.
  • Ensure smooth functioning of the Centers to complete service provision to customers in effective and efficient manner.
  • Ensure availability of adequate spares support at the centers.
  • Keep close liaison with dealers and subcontractors for all Service matters.
  • Complement RM in all his management and administrative functions.

Job Details

Industry:
Total Positions:
1 Post
Job Shift:
First Shift (Day)
Job Type:
Job Location:
Gender:
Male
Minimum Education:
Bachelors
Degree Title:
B Tech / 3 Years DAE in RAC
Career Level:
Experienced Professional
Experience:
6 Years - 8 Years (relevant experience in Customer Services in Consumer Electronics industry)
Apply Before:
Sep 24, 2019
Posting Date:
Aug 23, 2019

Digital World Pakistan Pvt Ltd

Electronics · 2001-2500 employees - Faisalabad

DWP Group is a leading provider of products, service and solutions in the field of Consumer Electronics & Technology. Globally acclaimed, highly reliable products with cutting-edge technology from the world’s best engineered companies and experts uniquely position us to deliver comprehensive solutions to our customers. Two major business divisions of DWP Group are: • Consumer Electronics (CE) Division • Technology (TECH) Division CE Division is the manufacturer, assembler, importer and distributor of “Ecostar” Audio Video & Home Appliances and “Gree” air conditioners for Pakistan. Customer-focused distribution, broad-based product lines, cutting-edge technologies, unsurpassed customer services, nationwide reach and unmatched quality are the reasons that DWP-CE Division is a “Tier One” company in the consumer electronics industry of Pakistan. TECH Division is an end-to-end IT Solutions Provider that includes in its extensive portfolio a wide range of products and offers integrated solutions that cater to: enterprise computing and storage, voice and data networks, document solutions, N-Tier software development for B2B and B2C, content management and BPM, business intelligence and technology infrastructure solutions, etc. DWP Group’s TECH Division has a successful tier 1 partnership in Pakistan with many of the global giants such as: DELL, CISCO, EMC, MICROSOFT, SAMSUNG, ORACLE, EMERSON NETWORK POWER, and XEROX. This business has steadily increased its portfolio to offer a wide range of services that include printing solutions, project management, data warehousing, architectural design, data modeling, application development, business intelligence/reporting and intelligence training.

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