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Job Description

  • Function as intermediary management level between service centers and HO
  • Oversee day to day working of the SCs
  • Act as focal point for management of corporate clients’ complaints
  • Ensure implementation of HO policies and instructions.
  • Monitor KPIs of the SCs & Guide SCs for achieving and maintaining the KPIs
  • Recommend growth and expansion plans to HO.
  • Forecast requirements of HR, Parts and supplies for efficient and effective CS
  • Liaise with HO, Stores, TIC and TI & Q for timely availability of support to SCs
  • Visit SCs and ensure their operations, documentation and general upkeep
  • Conduct performance appraisal of the Center in-charges and other staff of the SCs
  • Maintain close liaison with sales for high profile customers
  • Assist SC in-charges in prioritization of customer complaints

Job Details

Total Positions:
1 Post
Job Shift:
First Shift (Day)
Job Type:
Full Time/Permanent
Job Location:
30 - 35 Years
Minimum Education:
Degree Title:
Career Level:
Experienced Professional
6 Years - 8 Years
Apply Before:
Oct 21, 2017
Posting Date:
Sep 21, 2017
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Digital World Pakistan Pvt Ltd

Electronics · 2001-2500 employees - Lahore

DWP Group is a leading provider of products, service and solutions in the field of Consumer Electronics & Technology. Globally acclaimed, highly reliable products with cutting-edge technology from the world’s best engineered companies and experts uniquely position us to deliver comprehensive solutio ...Read More

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