Posted Oct 21, 2020 11 views
Prior experience in the critical power industry and ability to troubleshoot down to component level on equipment such as UPS, batteries, PDU's, STS, DCIM etc. (Preferably 3-5 years).
Utilizes hand tools and test equipment to perform tasks.
Timely completion of Field Service Report/Preventive Maintenance Report.
Possess knowledge of equipment and manufacturer's specifications.
Ability to work independently and exhibit resourcefulness.
Must be able to provide necessary pro-active recommendations to clients.
Candidate must be flexible enough to work nights & weekends when necessary.
UPS OEM factory training or experience in APC/Schneider Electric/HUAWEI is a MUST.
Responsible for commissioning, maintaining and providing emergency support on power electronics at customers' sites within the regional coverage area.
Performs commissioning focused design reviews, prepares commissioning test procedures and reports, coordinates and oversee on-site testing.
Perform required quarterly or semi-annual preventative maintenance service to equipment under contract as scheduled.
Perform initial starts-ups, emergency response and/or field modifications.
Attends periodic training at the company's headquarters on various OEM units and Standard Operating Procedures (SOPs) which includes testing equipment and/or rebuilding older systems.
Troubleshooting issues with the technical-support group related to maintenance or operation of equipment.
Educate customers on basic operation of their equipment, informing them of issues they may experience and the necessary corrective actions.
Establish, promote and maintain excellent rapport with all customers, coworkers, sales representatives and others.
Maintain and safeguard company-issued tools and equipment.
Troubleshoot critical power systems down to the root cause and perform repairs with minimum customer downtime or site operation disruption.
Recognize sales opportunities for critical power equipment and other add-on products and link potential customers with the appropriate internal and external sales and technical resources.
Job Specifications:
- Requires excellent verbal, written, communication & customer relation skills.
- Must be able to provide high level of quality customer service.
- Knowledge of general computer hardware & software applications.
- Technical degree/diploma is a MUST.
Job Details
Digital World Pakistan Pvt Ltd
DWP Group is a leading provider of products, service and solutions in the field of Consumer Electronics & Technology. Globally acclaimed, highly reliable products with cutting-edge technology from the world’s best engineered companies and experts uniquely position us to deliver comprehensive solutions to our customers. Two major business divisions of DWP Group are: • Consumer Electronics (CE) Division • Technology (TECH) Division CE Division is the manufacturer, assembler, importer and distributor of “Ecostar” Audio Video & Home Appliances and “Gree” air conditioners for Pakistan. Customer-focused distribution, broad-based product lines, cutting-edge technologies, unsurpassed customer services, nationwide reach and unmatched quality are the reasons that DWP-CE Division is a “Tier One” company in the consumer electronics industry of Pakistan. TECH Division is an end-to-end IT Solutions Provider that includes in its extensive portfolio a wide range of products and offers integrated solutions that cater to: enterprise computing and storage, voice and data networks, document solutions, N-Tier software development for B2B and B2C, content management and BPM, business intelligence and technology infrastructure solutions, etc. DWP Group’s TECH Division has a successful tier 1 partnership in Pakistan with many of the global giants such as: DELL, CISCO, EMC, MICROSOFT, SAMSUNG, ORACLE, EMERSON NETWORK POWER, and XEROX. This business has steadily increased its portfolio to offer a wide range of services that include printing solutions, project management, data warehousing, architectural design, data modeling, application development, business intelligence/reporting and intelligence training.
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