Posted Apr 27, 2018 13 views
- Troubleshoot any hardware/software problem in Tablets.
- Document all processes in reference manuals for the purpose of training and guidance.
- Establish system of documentation to keep track of customers' phones and repair status.
- Repair 30-40 cellphones and tablets weekly and maintain inventory.
- Provide optimal customer services and manage work in fast pace environment.
- Ensure availability of replacement kits and spare parts for any planned repair and order these from manufacturers as required.
- Test repaired units and advise clients when they could retrieve their units.
- Take user support requests and measures to fulfill requests.
Job Details
Digital World Pakistan Pvt Ltd
DWP Group is a leading provider of products, service and solutions in the field of Consumer Electronics & Technology. Globally acclaimed, highly reliable products with cutting-edge technology from the world’s best engineered companies and experts uniquely position us to deliver comprehensive solutions to our customers. Two major business divisions of DWP Group are: • Consumer Electronics (CE) Division • Technology (TECH) Division CE Division is the manufacturer, assembler, importer and distributor of “Ecostar” Audio Video & Home Appliances and “Gree” air conditioners for Pakistan. Customer-focused distribution, broad-based product lines, cutting-edge technologies, unsurpassed customer services, nationwide reach and unmatched quality are the reasons that DWP-CE Division is a “Tier One” company in the consumer electronics industry of Pakistan. TECH Division is an end-to-end IT Solutions Provider that includes in its extensive portfolio a wide range of products and offers integrated solutions that cater to: enterprise computing and storage, voice and data networks, document solutions, N-Tier software development for B2B and B2C, content management and BPM, business intelligence and technology infrastructure solutions, etc. DWP Group’s TECH Division has a successful tier 1 partnership in Pakistan with many of the global giants such as: DELL, CISCO, EMC, MICROSOFT, SAMSUNG, ORACLE, EMERSON NETWORK POWER, and XEROX. This business has steadily increased its portfolio to offer a wide range of services that include printing solutions, project management, data warehousing, architectural design, data modeling, application development, business intelligence/reporting and intelligence training.
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