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Posted Sep 30, 2021 3 views
PKR. 40,000 - 50,000/Month
- Customer Success Manager, will help own the overall relationship with our customer base, which includes: initial onboarding and training, increasing adoption, ensuring retention, and ongoing satisfaction. –
- Be the customer’s first point of contact. You are their advocate and champion and and work directly with our Ops team to help improve DOS (feature requests, improvements, bugs) –
- You will help customers maximise the value of DOS with absolute knowledge of the services –
- High levels of quality customer engagement ensuring they reach success as soon as possible –
- A continuous approach to actively growing the community of customers –
- Identify opportunities for growth by relaying information back to the sales team –
- Respond to support queries, provide answers and be the go-to guide –
- Management of CRM and other platforms related to delivering customer success –
- You will help monitor customer health through available metrics and assessment and carry out follow-up actions as necessary –
- Along with the Customer Success Manager, you will help to identify and resolve challenges with product adoption encountered by our customers
- Report to CSM and assist him in ensuring customer success
Job Details
Job Channel:
Industry:
Functional Area:
Total Positions:
1 Post
Job Shift:
Third Shift (Night)
Gender:
Female
Minimum Education:
Bachelors
Career Level:
Experienced Professional
Minimum Experience:
3 Years
Apply Before:
Oct 30, 2021
Posting Date:
Sep 30, 2021
Digitech Outsourcing Solution PVT LTD
BPO · 101-200 employees - Lahore
We are a BPO company providing Call Center BPO services to clients around the world.
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