Customer Support Representative - Inbound

Digitech Outsourcing Solution PVT LTD Verified

Lahore , Pakistan

Posted Apr 29, 2021 91 views

PKR. 30,000 - 40,000/Month

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Job Description

Requirements:

  • Relevant experience is preferred
  • At least 06 Months Call Center experience     
  • Excellent English communication skills ideally with American accent
  • Strong analytical and problem-solving abilities.
  • Willing to work as per the US working hours

Responsibilities:

  • Serve customers by providing product and service information and help them in resolving their problems.
  • Resolves product or service problems by clarifying the customer’s complaint, determining the cause of the problem, selecting and explaining the best solution to solve the problem, expediting correction or adjustment, and following up to ensure resolution.
  • Recommends potential products or services to management by collecting customer information and analyzing customer needs.
  • Prepare reports related to customer experience, customer needs, recurring issues and tickets’ turnaround time by collecting and analyzing customer queries data.
  • Open customer accounts, and maintain customers and financial record.

Benefits:

  • 2 off days a week (Sat & Sun)
  • Monthly Performance-Based Incentive
  • Employee learning & development
  • No rotational shifts

Job Details

Industry:
BPO
Total Positions:
2 Posts
Job Shift:
First Shift (Day)
Job Type:
Job Location:
Model Town, Lahore, Pakistan
Gender:
No Preference
Minimum Education:
Intermediate/A-Level
Career Level:
Experienced Professional
Minimum Experience:
1 Year
Apply Before:
May 29, 2021
Posting Date:
Apr 29, 2021
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Digitech Outsourcing Solution PVT LTD

BPO · 11-50 employees - Lahore

We are a BPO company providing admin, customer support and content writing services to clients aroun

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