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Posted Apr 29, 2021 6 views
PKR. 30,000 - 40,000/Month
Requirements:
- Relevant experience is preferred
- At least 06 Months Call Center experience
- Excellent English communication skills ideally with American accent
- Strong analytical and problem-solving abilities.
- Willing to work as per the US working hours
Responsibilities:
- Serve customers by providing product and service information and help them in resolving their problems.
- Resolves product or service problems by clarifying the customer’s complaint, determining the cause of the problem, selecting and explaining the best solution to solve the problem, expediting correction or adjustment, and following up to ensure resolution.
- Recommends potential products or services to management by collecting customer information and analyzing customer needs.
- Prepare reports related to customer experience, customer needs, recurring issues and tickets’ turnaround time by collecting and analyzing customer queries data.
- Open customer accounts, and maintain customers and financial record.
Benefits:
- 2 off days a week (Sat & Sun)
- Monthly Performance-Based Incentive
- Employee learning & development
- No rotational shifts
Skills
Job Details
Industry:
Functional Area:
Total Positions:
2 Posts
Job Shift:
First Shift (Day)
Gender:
No Preference
Minimum Education:
Intermediate/A-Level
Career Level:
Experienced Professional
Minimum Experience:
1 Year
Apply Before:
May 29, 2021
Posting Date:
Apr 29, 2021
Digitech Outsourcing Solution PVT LTD
BPO · 101-200 employees - Lahore
We are a BPO company providing Call Center BPO services to clients around the world.
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