This employer is no longer accepting CVs for this job, it has been deactivated by the company\'s administrator.
Posted Aug 17, 2022 188 views
PKR. 50,000 - 60,000/Month
- Participate in design of call monitoring formats and quality standards.
- Perform call monitoring and provide trend data to site management team.
- Use quality monitoring data management system to compile and track performance at team and individual level.
- Perform monitors of customer care email responses.
- Participate in customer and client listening programs to identify customer needs and expectations.
- Provide actionable data to various internal support groups as needed.
- Provide feedback to call center team leaders and managers.
- Prepare and analyze internal and external quality reports for management staff review.
- Perform other duties as assigned.
Job Details
Industry:
Functional Area:
Total Positions:
1 Post
Job Shift:
Third Shift (Night)
Gender:
No Preference
Minimum Education:
Bachelors
Career Level:
Experienced Professional
Minimum Experience:
2 Years
Apply Before:
Sep 17, 2022
Posting Date:
Aug 17, 2022
Digitech Outsourcing Solution PVT LTD
BPO · 101-200 employees - Lahore
We are a BPO company providing Call Center BPO services to clients around the world.
What is your Competitive Advantage?
Get quick competitive analysis and professional insights about yourself
Talk to our expert team of counsellors to improve your CV!
Similar Job Titles
I found a job on Rozee!
Mona Sharif
Senior Team Lead
Konext PVT. LTD
Aqib Irshad
Head of HR, Training & OD
FINCA
Ayesha Shaukat
Social Media Marketing Manager
Ivoke
Zubair Anjum
Business Excellence Specialist
Nestle Pakistan
Zohaib Ali
Marketing Manager
Digital Online Devices
Usman Habib
Recruitment & Training Executive
ACS Synergy (Pvt) Ltd.
Ali Aziz
CEO
Shopistan
Sehrish Azhar
Motivational Speaker & Blogger
Living Upbeat
Muzammil Baig
Digital Marketing Manager
IT Services Group
Babar Ahmed Khan
Territory Sales Manager
Engro Foods
