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Posted Oct 07, 2022 215 views
- Participate in the design of call monitoring formats and quality standards.
- Perform call monitoring and provide trend data to the site management team.
- Use a quality monitoring data management system to compile and track performance at team and individual levels.
- Perform monitors of customer care email responses.
- Participate in customer and client listening programs to identify customer needs and expectations.
- Provide actionable data to various internal support groups as needed.
- Provide feedback to call center team leaders and managers.
- Prepare and analyze internal and external quality reports for management staff review.
- Perform other duties as assigned.
Job Details
Industry:
Functional Area:
Total Positions:
1 Post
Job Shift:
Third Shift (Night)
Gender:
No Preference
Minimum Education:
Bachelors
Degree Title:
Bachelors
Career Level:
Experienced Professional
Minimum Experience:
2 Years
Apply Before:
Nov 08, 2022
Posting Date:
Oct 07, 2022
Work Environment
Supervisor’s gender:
Male
Percentage of female coworkers:
10-19%
Digitech Outsourcing Solution PVT LTD
BPO · 101-200 employees - Lahore
We are a BPO company providing Call Center BPO services to clients around the world.
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