· Maintain telecommunication/PABX system
· Prepare weekly review of all calls being made, maintain employee and visitor logs for reporting
· Attend customers’ queries and complaints and take prompt action to ensure maximum customer satisfaction
· Ensure appropriate housekeeping at floor to maintain productive ambience
· Gather requirement from employees regarding ordering inventory for official purpose and supervise inventory stock levels
· Prepare lower staff duty schedules, leave plans and monitor their over times and client entry register
· Attend to lower staff queries and ensure timely resolutions
· Ensure appropriate housekeeping at floor to maintain productive ambience
· Provide feedback to lower staff on their performance against expectations; guide, coach and counsel them for performance maximization
· Provide office supplies (Stationery & kitchen supplies) for staff and maintain adequate stocks; task includes ordering new supplies, identifying new suppliers and obtaining the best price for Alert
· Process invoices for the team including validating and obtaining authorization for payment
· Assist in administration work related to office