Posted Jan 11, 2023 298 views
About Us:
Founded in 1994, ATSG is a tech-enabled IT Services and Solution Provider that delivers Digital Innovation providing tangible business value and exceptional Client experiences through the sale and delivery of Technology Solutions as a Service (TSaaS).
Headquartered in New York City and with offices throughout the Tri-State Area, we serve Clientele in multiple industries throughout the United States. We offer services with an array of commercial and technological choices for our Clients, ranging from traditional project-based and support services, through complete consumption-based managed services models, inclusive of Private, Public and/or Hybrid cloud-based alternatives.
Job Description:
Optanix, an ATSG company is actively seeking candidates who have demonstrated progressive experience in customer service, troubleshooting, impact recognition and provider management. The Level 1 Engineer is responsible for quickly and accurately assessing inbound customer calls and service or escalate customer issue as appropriate as part of incident and problem management to enable delivery of service management. This position is aligned with Cisco Certified Network Associate (CCNA) training track
Responsibilities:
- Ensure proper incident management from the initial customer call.
- Recognize incident priority based on reported impact and engaging accordingly.
- Follow company service level agreement (SLA) guidelines in responding to customer calls
- Update service requests to ensure that service level agreements are met
- Follow-up with customer regarding outstanding issues, and ensure relating incidents are up to date.
- Ability to work with little direction
- Ability to work weekends and non-normal business hours, as needed by the business
- Ability to work well within a team
Experience:
- College degree in Engineering or similar discipline desired but not required. Expert level experience may be substituted for a college degree
- Preferred Certiciations: CCNA, CCNP, ITIL Foundation
Qualifications:
- Strong technical, client, and customer relations skills in a fast-paced environment.
- Proven customer satisfaction record
- Strong problem management skills, as defined by ITIL
- Desire to grow professionally.
- Strong communication verbal/written/presentation ability and presence
- Academic Experience with troubleshooting
- Broadband provider circuit technologies
- Cisco Router and Switch technologies (IOS based)
- Experience in basic troubleshooting of the following technologies preferred:
- Cisco Wireless Networks
- Cisco SD-WAN technologies
- Cisco VOIP technologies
- Cisco IM & Presence
- Cisco Telepresence Applications and Endpoints
- VMware ESXi and vCenter
Job Details
dinCloud Pakistan (Private) Limited
dinCloud is an all-encompassing Cloud Service Provider (CSP) with a global footprint of data centers. Our portfolio includes Cloud Hosted Virtual Desktops, Servers, and Databases. For over 10 years, we have been innovating in the cloud space- as a ‘born in the cloud provider. While we have evolved over the years, our core philosophy remains centered on security and transparency, and as such our innovative solutions can be tailored to the unique needs of many businesses and industries. At dinCloud, we maintain a dynamically robust environment that is ever-changing and evolving in parallel with the latest technologies, trends, and industry standards. With a highly skilled and qualified workforce of over 150 personnel in our Islamabad, Lahore, and United States offices, we function with the firm belief that our employees are our greatest and most valued assets.
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