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Job Description

Provide excellent and prompt client support and technical issue resolution via E-Mail, phone and other electronic medium.Trouble shooting a variety of technical and non-technical issues customers are having with their web hosting plans and services.Answer emails and phone calls from potential customers to explain our products and services and promote the advantages of our company versus the competition.Ensure that clients are proactively serviced in order to maintain successful long term business relationships.Initiate outbound calls to review account statistics to help drive customer’s website activity and utilization.Provide after hours support when needed.

Skills Required:

Excellent written and verbal communication skills in the English language.Outstanding customer service skills and a dedication to the customer service experience.Ability to multitask and meet specific goals and instructions set by supervisors and management.Be intimately familiar with the common features of hosting plans and e-commerce.Strong web design background utilizing HTML, CSS, PHP, JavaScript would be preferred.Knowledge of FTP, DNS, cPanel and WHM preferred would be preferred.Previous Customer Service and/or support experience required, preferably in web hosting support.

Job Details

Total Positions:
1 Post
Job Shift:
First Shift (Day)
Job Type:
Full Time/Permanent
Job Location:
No Preference
Minimum Education:
Bachelor (14 Years)
Career Level:
Experienced Professional
Minimum Experience:
1 Year
Apply Before:
Feb 03, 2018
Posting Date:
Jan 03, 2018
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· 51-100 employees - Faisalabad

Dlux Soft is an IT consulting and solution provider of next-generation business collaborate with customers throughout the world. With exceptional experience, comprehensive intelligence system across diverse industries and domains, we work with customers to turn them into some of the most successful ...Read More

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