Posted Apr 26, 2019 19 views
DMSPLC is looking for an IT Support Technician (to provide remote assistance to client’s), with expertise in quick and accurate response to queries regarding IT troubleshooting.
The position requires a blend of experience in Microsoft Exchange server, Active directory, Hyper-V (Windows Server Virtualization), Networking, server based printing and other IT related solutions & troubleshooting.
The candidate will be responsible for attending calls, messages and email on our system, and complete client’s request/troubleshooting and complete the ticket generated in the system.
Also, it is required to use connect-wise (same as TeamViewer) to access clients’ computer whenever necessary and solve the queries.
Most important skill in this job is highly proficient English language (tickets would usually be generated from clients residing in USA, Australia and Canada).
It is recommended to apply only if you possess experience in utilizing the above skills
Skills
Job Details
DMS (Data Management Services) PLC Pvt. Ltd.
Data Management Services (Pvt.) Limited specializes in providing comprehensive document management, data management, data warehousing and workflow automation solutions, particularly for data intensive organizations. DMS is a leading provider of enterprise document solutions. It provides comprehensive solutions and services for conversion of paper based documents including vetting, preparation, scanning, reassembling, indexing, ICR/OCR, data entry, quality assurance, and enterprise content management including data input, application integration and archives management solution deployment. DMS is specialized in Web-Development, IT technical support and other IT services. We have a vast network of clients and employees around the globe. As multinational company, our clients expect higher standards in service delivery. This creates opportunity both for organization and employee to be readily trained and up-to-date. Our employees also get chance to get trained from abroad, which adds multicultural skills in their profile. We always welcome hard work and positive work attitude, and with it, comes an opportunity to grow employees’ career.
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