Customer Service Representative

Dogar Brothers Unverified

Lahore , Pakistan

Posted Jun 19, 2019 233 views Report Job

PKR. 25,000 - 30,000/Month

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Job Description

Customer Service Representative Responsibilities:

- Maintaining a positive, empathetic and professional attitude toward customers at all times.

- Ensure customer satisfaction and provide professional customer support.

- Responding promptly to customer inquiries.

- Communicating with customers through various channels.

- Resolve product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution.

- Recommend potential products or services to management by collecting customer information and analyzing customer needs.

- Knowing our products inside and out so that you can answer questions.

- Processing orders, forms, applications, and requests.

- Keeping records of customer interactions, transactions, comments and complaints.

- Communicating and coordinating with colleagues as necessary.

- Providing feedback on the efficiency of the customer service process.

- Attempt to persuade customer to reconsider cancellation

- Generate sales leads and meet sales target.

Job Requirements:

- Bachelor's degree or equivalent.

- Ability to stay calm when customers are stressed or upset.

- Positive attitude.

- Comfortable using computers.

- Experience working with customer support


DHA Phase 2, Lahore.

Job Details

Total Positions:
1 Post
Job Shift:
First Shift (Day)
Job Type:
Full Time/Permanent
Job Location:
No Preference
Minimum Education:
Career Level:
Entry Level
Minimum Experience:
Less than 1 Year
Apply Before:
Jun 24, 2019
Posting Date:
Jun 19, 2019
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Dogar Brothers

Education/Training · 11-50 employees - Lahore

Who We Are Established in 1949, Dogar Brothers is one of the oldest publishing companies in Pakistan. Our mission is: “Contributing to the success of widest possible audience through availability of learning resources at affordable price “. To fulfill our mission we are providing Higher Education Te ...Read More

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