Customer Service Representative Responsibilities:
- Maintaining a positive, empathetic and professional attitude toward customers at all times.
- Ensure customer satisfaction and provide professional customer support.
- Responding promptly to customer inquiries.
- Communicating with customers through various channels.
- Resolve product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution.
- Recommend potential products or services to management by collecting customer information and analyzing customer needs.
- Knowing our products inside and out so that you can answer questions.
- Processing orders, forms, applications, and requests.
- Keeping records of customer interactions, transactions, comments and complaints.
- Communicating and coordinating with colleagues as necessary.
- Providing feedback on the efficiency of the customer service process.
- Attempt to persuade customer to reconsider cancellation
- Generate sales leads and meet sales target.
- Bachelor's degree or equivalent.
- Ability to stay calm when customers are stressed or upset.
- Positive attitude.
- Comfortable using computers.
- Experience working with customer support
DHA Phase 2, Lahore.
Who We Are Established in 1949, Dogar Brothers is one of the oldest publishing companies in Pakistan. Our mission is: “Contributing to the success of widest possible audience through availability of learning resources at affordable price “. To fulfill our mission we are providing Higher Education Te ...Read More