Customer Support Officer - eCommerce

DrBake Pk Verified

Lahore , Pakistan

Posted Feb 17, 2021 65 views Report Job

PKR. 10,000 - 20,000/Month

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Job Description

  • DrBake Pk a (SMC-Private) Limited Gift & E-commerce Company is looking for Experience & University Enrolled experienced Customer Service Representative & Data Entry/ Ecommerce officer who has good communication skills & writing Skills and should have relevant experience.
  • Candidates Interested in a part-time job for Evening Timing in Gulshan-e-ravi Office can apply which can turn into Full-time Job in future according to performance.
  • Interested and experienced candidates should apply with their updated profile.
  • Students of BS, BBA Graduates BA (English/Urdu), MA (English/Urdu) as well as experienced professionals can apply, Experienced professionals will be preferred. 
  • Young, energetic, seriously interesting in learning, Hardworking, passionate & punctual 

Responsibilities & Duties as Customer Support Officer / eCommerce Officer :

  • We required a person who can do multitasking i.e. chatting, emails, receive customer's phone calls, complaints and able to handle pressure. 
  • Proficient with MS Office/ Google Docs & Sheets extra
  • Generating sales inquiries through calls, custom quote request forms, chats, and emails
  • Keep records of customer inquiries, interactions, special requests extra
  • Assessing customer’s needs and coordinating with other departments like shipping & website management to make sure the customer receives the best experience.
  • Periodic follow-ups to convert inquiries into sales, Possess Knowledge of Call Center Operations
  • Handle customer complaints, provide appropriate solutions and alternatives within the company guidelines and production capabilities
  • The candidate must have Good Urdu & English communication skills both written and verbal along with a pleasant accent.
  • Process orders and maintain proper google sheet for daily record keeping.
  • Offer support and solution to customers in accordance with the company’s vision.
  • Review orders daily for possible issues regarding order fulfillment, address issues, and fraud issues.
  • Keep update website about all type of information all the time as ecommerce officer with regular data entry after coordination with relevant team members extra

Job Details

Total Positions:
2 Posts
Job Shift:
Second Shift (Afternoon)
Job Type:
Job Location:
Gulshan Ravi, Lahore, Pakistan
18 - 35 Years
Minimum Education:
Career Level:
Experienced Professional
Minimum Experience:
1 Year
Apply Before:
Mar 20, 2021
Posting Date:
Feb 17, 2021
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DrBake Pk

Retail · 1-10 employees - Lahore

p100% We believe our customers are our family, your satisfaction is our priority. We believe your image in front of your friends & family & Smile on their faces is our Goal. We absolutely want to see all of our customers and their loved ones near and far satisfied with our services. Every time. Any ...Read More

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