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Job Description

e-BizSoft is currently looking for an experienced Technical Customer Support Representative for its Lahore Office to provide support for the customers of our products.

Key Responsibilities

  • Understand and master the company’s products and services through training and hands-on usage.
  • Provide customer support to clients via various communications tools including email, phone, or live chat.
  • Troubleshoot products installation and minor issues with the products.
  • Provide demonstrations of services and products offered by e-BizSoft.
  • Interface with the internal teams including product development, quality assurance and management to communicate support incidents that require upstream attention and/or resolution.
  • Document incidents as well as other deliverables such as help files, FAQ, online help, knowledge bases, etc.
  • Minimum 2 years in a similar position
  • Basic experience with software programming concepts (including databases, user interfaces, websites and webpages)
  • Must be able to use Microsoft Windows efficiently to be able to install, maintain and troubleshoot products and their underlying and associated software components
  • Must be proficient in English written and spoken language.

Job Details

Total Positions:
1 Post
Job Shift:
Third Shift (Night)
Job Type:
Full Time/Permanent
Job Location:
Gulberg 2, Lahore, Pakistan
No Preference
Minimum Education:
Bachelor (14 Years)
Career Level:
Experienced Professional
Minimum Experience:
2 Years
Apply Before:
Nov 26, 2016
Posting Date:
Oct 26, 2016
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Services · 11-50 employees - Lahore

E-BizSoft delivers a unique value to the customers through a myriad of product and service offerings that span all aspects of a business life cycle. We analyze, design, develop, supervise, integrate and monitor quality for the delivery of turnkey solutions. We provide custom e-business solutions, sy ...Read More