Posted May 21, 2021 4 views
- We are a comprehensive digital signage solution and services organization based in the US.
- We are currently seeking a highly self-motivated Technical Support Engineer. In this role you will be responsible for providing technical support.
- The ideal candidate must have very good technical support skills along with an excellent command of the English language (written and verbal) and able to work from home.
- Our customer and vendors are located in Europe & North America therefore, you must be able to work the evening shift.
Please Note: You will not be considered for this role if you do not have excellent verbal and written communication skills in English or if you cannot work the night shift.
Responsibilities:
- Provide technical support via phone, email and chat to resolve issues.
- Handle incidents, troubleshooting hardware and software related issues.
- Logging customer issues into ticketing software.
- Adding/Updating customer's information in CRM software.
- Customer content management using our cloud-based CMS software.
- Managing relationship with customers and partners.
- Customer online order processing.
- Analyze current tools and solutions to make improvement and mitigate risk.
Qualifications:
- Must Have Excellent Communication skills (verbal and written) in English.
- Must be able to work the Night/Evening shift. Additional hours maybe required from Time to time as needed.
- Must be highly responsible and have a sense of ownership and urgency to do whatever it takes to get the job done with little or no supervision.
- Must Have concern for customer satisfaction, be polite and respond promptly and effectively to their questions/concerns/issues and efficiently address them.
- Excellent organizational, time management and multitasking ability.
- High-level technical skills (both software and hardware) to Identify, diagnose issues and take appropriate action to efficiently drive them to a resolution.
- Must have excellent knowledge of Ethernet LAN equipment and Windows and Android Operating System.
- 3+ years experience in technical support.
Job Details
E Display Inc.
E display Inc. is a full service provider of Digital Signage solutions in all vertical markets. E Display focuses on finding the right match between technology and affordability for its Clients. Whether the need is for a stand-alone unit or an enterprise-wide network, E Display helps each client intimately every step of the way from initial concept to a successful deployment and beyond. E Display Inc. is based in Calgary, in Canada, and provides services to clients all over North America.
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