Posted Oct 28, 2019
e-strats is looking for a Customer Service Representative (CSR) with proven customer support experience for its islamabad-based office.
The ideal candidate will have excellent American/English accent along with strong problem-solving skills to handle communications with the clients and ensure complete customer satisfaction
What you need for this position?
- 2+ years of proven customer support experience working in an international call center
- Active listening skills
- Excellent communication and presentation skills
- Ability to manage time efficiently
- High school diploma or equivalent; bachelor’s degree preferred
- Positive Attitude and attention to detail
- Computer Skills
- American/English accent
Responsibilities and Duties:
- Resolving problems by identifying the customer’s complaint and determining the best possible response
- Managing all the incoming calls
- Following up with the customers to ensure resolution of problems
- Assisting customers to address their concerns
Skills
Job Details
E-strats offers its clients a complete turnkey solution to their computing needs. This includes the understanding of the client's needs, available resources, and future plans. Based on clients needs, E-strats proposes a plan of action, which may include setting up of computer systems, development of customized software for specific needs and requirements, and then training of appointed staff./p
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