Customer Service Representative

Easy Solutions and Service Providers-ESSP Unverified

Lahore , Pakistan

Posted Feb 03, 2020 53 views Report Job

PKR. 10,000 - 25,000/Month

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Job Description

  • Open and maintain customer accounts by recording account information
  • Resolve product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution
  • Maintain financial accounts by processing customer adjustments
  • Recommend potential products or services to management by collecting customer information and analyzing customer needs
  • Prepare product or service reports by collecting and analyzing customer information
  • Contribute to team effort by accomplishing related results as needed
  • Manage large amounts of incoming/ Outgoing calls
  • Generate sales leads
  • Identify and assess customers' needs to achieve satisfaction
  • Build sustainable relationships of trust through open and interactive communication
  • Provide accurate, valid and complete information by using the right methods/tools
  • Meet personal/team sales targets and call handling quotas
  • Handle complaints, provide appropriate solutions and alternatives within the time limits and follow up to ensure resolution
  • Keep records of customer interactions, process customer accounts and file documents
  • Follow communication procedures, guidelines and policies
  • Go the extra mile to engage customers
  • Resolve customer complaints via phone, email, mail or social media
  • Use telephones to reach out to customers and verify account information
  • Greet customers warmly and ascertain problem or reason for calling
  • Cancel or upgrade accounts
  • Assist with placement of orders, refunds, or exchanges
  • Advise on company information
  • Take payment information and other pertinent information such as addresses and phone numbers
  • Place or cancel orders
  • Answer questions about warranties or terms of sale
  • Act as the company gatekeeper
  • Suggest solutions when a product malfunctions
  • Handle product recalls
  • Attempt to persuade customer to reconsider cancellation
  • Inform customer of deals and promotions
  • Sell products and services
  • Utilize computer technology to handle high call volumes
  • Work with customer service manager to ensure proper customer service is being delivered
  • Close out or open call records
  • Compile reports on overall customer satisfaction
  • Read from scripts
  • Handle changes in policies or renewals
  • Resolve customer complaints via phone, email, mail or social media

Requirements:

  • Proven customer support experience
  • Track record of over-achieving quota
  • Strong phone contact handling skills and active listening
  • Familiar with CRM systems and practices
  • Customer orientation and ability to adapt/respond to different types of characters
  • Excellent communication and presentation skills
  • Ability to multi-task, prioritize and manage time effectively
  • High school diploma or equivalent; college degree preferred.(English Language Skill is Plus point)
  • Customer service representative top skills & proficiencies:
  • Customer Service
  • Product Knowledge
  • Quality Focus
  • Market Knowledge/ Contacts
  • Documentation Skills
  • Communication Skills
  • Phone Skills
  • Conflict handling
  • Team Management
  • Patience/Negotiation /Positive Attitude
  • Workload /Risk /Task handling
  • Organizational Skills
  • Adaptability
  • Computer Skills

Job Type: Full-time/ Part time /Internship

Experience:

Call Center: 1 year (Required)

TeleSales: 1 year (Required)

Job Details

Industry:
Total Positions:
30 Posts
Job Shift:
Rotating
Job Type:
Job Location:
Ichhra, Lahore, Pakistan
Gender:
No Preference
Age:
19 - 40 Years
Minimum Education:
Intermediate/A-Level
Career Level:
Entry Level
Minimum Experience:
Less than 1 Year
Apply Before:
Feb 03, 2020
Posting Date:
Feb 03, 2020
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Easy Solutions and Service Providers-ESSP

Call Center · 1-10 employees - Lahore

Easy Solutions and Service Providers (ESSP) We deal in all kind of services as our aim is to provide quality services at your door step just in time on a single platform, for such purpose we are offering following services: • Home Based • Documentation • Construction • Property • Repair and mainten ...Read More

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