Posted Feb 03, 2020 14 views
- Open and maintain customer accounts by recording account information
- Resolve product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution
- Maintain financial accounts by processing customer adjustments
- Recommend potential products or services to management by collecting customer information and analyzing customer needs
- Prepare product or service reports by collecting and analyzing customer information
- Contribute to team effort by accomplishing related results as needed
- Manage large amounts of incoming/ Outgoing calls
- Generate sales leads
- Identify and assess customers' needs to achieve satisfaction
- Build sustainable relationships of trust through open and interactive communication
- Provide accurate, valid and complete information by using the right methods/tools
- Meet personal/team sales targets and call handling quotas
- Handle complaints, provide appropriate solutions and alternatives within the time limits and follow up to ensure resolution
- Keep records of customer interactions, process customer accounts and file documents
- Follow communication procedures, guidelines and policies
- Go the extra mile to engage customers
- Resolve customer complaints via phone, email, mail or social media
- Use telephones to reach out to customers and verify account information
- Greet customers warmly and ascertain problem or reason for calling
- Cancel or upgrade accounts
- Assist with placement of orders, refunds, or exchanges
- Advise on company information
- Take payment information and other pertinent information such as addresses and phone numbers
- Place or cancel orders
- Answer questions about warranties or terms of sale
- Act as the company gatekeeper
- Suggest solutions when a product malfunctions
- Handle product recalls
- Attempt to persuade customer to reconsider cancellation
- Inform customer of deals and promotions
- Sell products and services
- Utilize computer technology to handle high call volumes
- Work with customer service manager to ensure proper customer service is being delivered
- Close out or open call records
- Compile reports on overall customer satisfaction
- Read from scripts
- Handle changes in policies or renewals
- Resolve customer complaints via phone, email, mail or social media
Requirements:
- Proven customer support experience
- Track record of over-achieving quota
- Strong phone contact handling skills and active listening
- Familiar with CRM systems and practices
- Customer orientation and ability to adapt/respond to different types of characters
- Excellent communication and presentation skills
- Ability to multi-task, prioritize and manage time effectively
- High school diploma or equivalent; college degree preferred.(English Language Skill is Plus point)
- Customer service representative top skills & proficiencies:
- Customer Service
- Product Knowledge
- Quality Focus
- Market Knowledge/ Contacts
- Documentation Skills
- Communication Skills
- Phone Skills
- Conflict handling
- Team Management
- Patience/Negotiation /Positive Attitude
- Workload /Risk /Task handling
- Organizational Skills
- Adaptability
- Computer Skills
Job Type: Full-time/ Part time /Internship
Experience:
Call Center: 1 year (Required)
TeleSales: 1 year (Required)
Skills
Job Details
Easy Solutions and Service Providers-ESSP
Easy Solutions and Service Providers (ESSP) We deal in all kind of services as our aim is to provide quality services at your door step just in time on a single platform, for such purpose we are offering following services: • Home Based • Documentation • Construction • Property • Repair and maintenance/Cars /Bikes • Online tutor (English/Quran etc.) • Home tutor • Advisory services / legal advisors • Auditing • Training courses • Therapy (physiotherapy) • Mechanical Services • Stitching and crafts • Designing (graphics and computer aided) • I.t services • Computer and mobile (Hardware/software) • Financial services • Car financing /leasing • Beautician • HR services • Training /outsourcing/Recruitment/consulting • Web Development • Lights and decorations /home decorations /floral decorations • Customer support services • Sanitary services • Event management/Planners • Air and water testing • Insurance And many others .For more details or find service in your area feel free to contact us@ 03054796208 or email:[email protected] /923324249609 watsapp or follow us @ linkd in https://pk.linkedin.com/in/easy-solutions-and-service-providers-50a679159 . Tweet us @EasySolutionsS2 Sincere Regards Muhammad Saad Siddique CEO ESSP
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