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Job Description

Responsibilities

  • Being the first point of troubleshooting customers when they reach out for assistance.
  • Resolving customer queries, questions, and complaints via live chat, email or phone
  • Helping new customers get up to speed quickly, triaging issues, and answering questions from potential customers.
  • Maintaining our internal knowledge base.
  • Communicating to customers primarily via phone and live chat.
  • Representing the voice of the customer to our In-House teams.
  • Helping our team identify where we can better meet the needs of our customers.
  • Collaborating with your teammates to troubleshoot complex problems

Skills

  • Must have experience in giving chat support to clients
  • Experienced in MS Excel and Google Sheets is a plus
  • Must be flexible enough to work in different shift timings
  • 2-5 years of relevant experience

Shifts: Night and morning shifts

Job Details

Total Positions:
2 Posts
Job Shift:
Rotating
Job Type:
Job Location:
Gender:
No Preference
Minimum Education:
Intermediate/A-Level
Career Level:
Entry Level
Experience:
1 Year - 4 Years
Apply Before:
Aug 10, 2021
Posting Date:
Jul 09, 2021
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Easy2Employ

Information Technology · 1-10 employees - Lahore

Easy2Employ is a recruitment application that only automates your recruitment life cycle the way you want it but also improves the efficiency of recruitment team.

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