This employer is no longer accepting CVs for this job, it has been deactivated by the company\'s administrator.
Posted Jul 09, 2021 28 views
Responsibilities
- Being the first point of troubleshooting customers when they reach out for assistance.
- Resolving customer queries, questions, and complaints via live chat, email or phone
- Helping new customers get up to speed quickly, triaging issues, and answering questions from potential customers.
- Maintaining our internal knowledge base.
- Communicating to customers primarily via phone and live chat.
- Representing the voice of the customer to our In-House teams.
- Helping our team identify where we can better meet the needs of our customers.
- Collaborating with your teammates to troubleshoot complex problems
Skills
- Must have experience in giving chat support to clients
- Experienced in MS Excel and Google Sheets is a plus
- Must be flexible enough to work in different shift timings
- 2-5 years of relevant experience
Shifts: Night and morning shifts
Job Details
Industry:
Functional Area:
Total Positions:
2 Posts
Job Shift:
Rotating
Gender:
No Preference
Minimum Education:
Intermediate/A-Level
Career Level:
Entry Level
Experience:
1 Year - 4 Years
Apply Before:
Aug 10, 2021
Posting Date:
Jul 09, 2021
Easy2Employ
Information Technology · 1-10 employees - Lahore
Easy2Employ is a recruitment application that only automates your recruitment life cycle the way you want it but also improves the efficiency of recruitment team.
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