Key Responsibilities of a Field Service Engineer Field service manager is responsible for handling a team of skilled service technicians. He is primarily responsible for enhancing the quality of services that are being provided to the customers. He conducts a thorough research to understand the exact needs of the customers. He makes sure that the work is delegated properly so that efficient services are being rendered to the end customer.Let us see in detail the key responsibilities that need to be handled by a field service supervisor:To develop and deliver in-house training for the employees regarding the service procedures and the company`s policies and procedures To supervise the overall functioning, especially of the servicing functions of the organization, and should be able to propose as well as negotiate service contracts To design strategies and ensure that all the day to day services have been controlled and that all the clients` needs have been tackled successfully To make recommendations and design policies and rules that will reduce the costs and improve the efficiency of the services To be responsible of hiring and training of the new employees and to schedule the training sessions accordingly To work along with the team members and to evaluate their performance on field The field service manager works in collaboration with the service supervisor to implement progressive disciplinary actions. He takes feedback from the customers and reports it to the service supervisor and provides details regarding whether the clients expectations have been met or not. He motivates the staff members to deliver excellent services to the clients. He makes sure that all the clients issues have been addressed in a timely manner and that all the issues have been resolved. Thus, he plays a crucial role in the overall management of the service center.Essential Skills A field operation manager should have excellent people management and leadership skills. He should have excellent time management and organization skills. He should be able to work under stressful work conditions and should have good problem solving ability. He should have good multi tasking ability with excellent written and communication skills. He should be able to identify problems and provide good solutions for the same. He should also have a flexible attitude and should be willing to travel at any given point of time.Educational Background A field operation manager should have completed bachelor`s degree in the relevant field. An individual who has previous work experience in the service industry along with some technical background also has bright chances of getting selected for this job. Those with higher qualifications have better chances for promotion.Work Schedule A field service manager needs to work both, inside the office and on the field as well. He may have varying work schedule and may need to travel long distances. His work may be physically hectic as well.Salary Details The salary is dependent on various factors like the experience, skills, educational background as well as the geographical location, size, and type of the organization he is working for. The minimum salary offered for a field operation manager is Rs.50000 while the maximum can go up to the range of Rs. 50,000 to Rs.65000.Career Prospects There are ample opportunities for a field service manager to grow, both personally and professionally, and will ensure a lucrative salary package as well.Thus, before you apply for the post of a field operation manager, you should be aware of the field service manager responsibilities that need to be handled as well as the skills and academic background necessary to make it a huge success.
Welcome to ECO Services ECO Services, an ISO 9001:2008 recognized organization, is the new and innovative generation of solution provider for pest management and cleaning issues, fulfilling the needs of hygiene maintenance and image branding of the rapidly growing corporate and industrial sector. A ...Read More