Ecommerce Retail Sales Officer

Confidential Verified

Lahore , Pakistan

Posted Sep 06, 2018 287 views

PKR. 20,000 - 40,000/Month

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Job Description

Ecommerce Retail Sales (online order taking) and Sales Operations Executive

Ecommerce Retail Sales & Order Taking:

  • Talk to inbound customers through WhatsApp, Facebook messenger and Phone call.
  • Chat with them and discuss their custom jewellery requirements in detail with them.
  • Take customers’ requirements for custom made orders in detail.
  • Convey customer’s requirements for all custom made orders to the production team.
  • Give all the customers all the detailed information about our jewellery products and payment terms and delivery mechanisms

Production Ordering:

  • Coordinate with the production team for the production of customer orders and stock for timely production
  • Coordinate with the production team to ensure all the customer orders are made as per the customer requirements
  • Coordinate with the production team to ensure that all stock orders are made in time and as per the requirements
  • Before customer order dispatch, ensure there is no quality related issue in the ready order and it is as per the customer requirement
  • Dispatch all the customer orders through 3rd party courier service to the customers
  • Closely coordinate with the customer and 3rd party courier to ensure smooth and timely delivery
  • Coordinate with accounts team to get the payment status receipt for all the customer deliveries
  • Supervise the packaging team and ensure that all customer orders are securely packed and delivered at the correct address
  • Manage the packaging material and re-order as the need arises


Hands on with WhatsApp, Facebook, Excel, Multi-tasking, Problem solving, Customer services, Sales, Customer considerate, Strong follow-up, attention to detail

Job Details

Total Positions:
2 Posts
Job Shift:
Second Shift (Afternoon)
Job Type:
Full Time/Permanent
Job Location:
Gulberg 2, Lahore, Pakistan
No Preference
Minimum Education:
Career Level:
Experienced Professional
Minimum Experience:
1 Year
Apply Before:
Oct 06, 2018
Posting Date:
Sep 06, 2018
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