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Job Description

Job Description


General Purpose

Answer incoming calls from customers by determining requirements, answer inquiries and questions, handle complaints, troubleshoot problems and provide information, fulfilling requests & maintaining database..

Main Job Tasks and Responsibilities

  • Obtains customers information by answering telephone calls & entering their information in database in a comprehensible way.
  • Determines eligibility by comparing customer information to requirements.
  •  Informs customers by explaining procedures; answering questions; providing information.
  •    Research required information using available resources. 
  • Managing large amounts of inbound and outbound calls in a timely manner.
  •    Identify and escalate priority issues.
  •    Produce call reports

Education and Experience

  • High school diploma or equivalent
  • required language proficiency
  • knowledge of customer service principles and practices
  • knowledge of call center telephony and technology
  • some experience in a call center or customer service environment
  • good data entry and typing skills

Key Competencies

  • Track record of over-achieving quota
  • Strong phone and verbal communication skills along with active listening.
  • Ability to multi-task, set priorities and manage time effectively
  • Poblem analysis and problem solving
  • Customer service orientation
  • Organizational skills
  • Attention to detail
  • Adaptability
  • Team work
  • Stress tolerance
  • Resilience

Job Details

Total Positions:
1 Post
Job Shift:
First Shift (Day)
Job Type:
Full Time/Permanent
Job Location:
No Preference
20 - 30 Years
Minimum Education:
Degree Title:
Atleast holds a bachelor's degree
Career Level:
Entry Level
1 Year - 4 Years
Apply Before:
Oct 25, 2017
Posting Date:
Sep 25, 2017
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Telecommunication / ISP · 101-200 employees - Islamabad

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