Posted May 09, 2026 42 views
Eden Builders Pvt. Ltd. is seeking a highly motivated and experienced Sr. Client Executive to lead client relationship initiatives and enhance customer satisfaction. This role involves managing strategic planning for customer interactions, implementing retention strategies, and overseeing the client onboarding process. The ideal candidate brings at least five years of experience and demonstrates strong skills in business analysis, customer retention analytics, and client relationship management. As a senior leader, the candidate will take charge of a large team of 150 persons, ensuring coordination between departments and fostering a collaborative environment to achieve company goals.
The Sr. Client Executive will serve as the primary point of contact for client engagement, addressing client concerns professionally and maintaining detailed reports on customer visits and feedback. This position requires effective communication skills and the ability to promote company offerings to improve customer experience. Additionally, the role supports marketing and promotional activities to drive business growth and client satisfaction. The candidate will play a critical role in maintaining seamless operations while driving continuous improvement in service delivery and client retention at Eden Builders Pvt. Ltd.
Responsibilities
- Lead and manage a large team of 150 staff members to deliver exceptional client services and support.
- Develop and implement strategic plans focused on improving client relationships and enhancing customer retention.
- Greet and assist customers professionally and courteously, creating a positive first impression.
- Handle customer queries, concerns, and feedback promptly and effectively to ensure client satisfaction.
- Maintain detailed daily reports documenting client visits, complaints, feedback, and resolutions for performance tracking.
- Coordinate efficiently with internal departments to facilitate smooth operations and optimize customer experience.
- Promote current offerings, special events, and services to customers to maximize engagement and satisfaction.
- Support marketing and promotional campaigns by providing client insights and fostering collaboration.
- Analyze customer retention data and business performance metrics to identify opportunities for improvement.
- Manage the client onboarding process thoroughly to ensure new customers receive comprehensive support and information.
Skills
Job Details
Eden Builders Pvt. Ltd.
EDEN Builders - A brief Introduction; EDEN, since incorporation of the first company in 1981, has shown a phenomenal growth pattern. Its name is synonymous with quality, reliability and high standards in real estate sector in the country. EDEN has, so far, successfully completed and delivered over 22 projects including residential and commercial projects. In 2005, EDEN Group was split into Eden Builders (owned and run by Architect. Muhammad Arshad) and Eden Housing (owned and run by Dr. Muhammad Amjad) EDEN Builders, EBL is one of privately managed group in the real estate sector in Pakistan that has complete in-house technical manpower infrastructure at its disposal including Strategic Planning, Architectural Planning and Engineering, Sales and Marketing, Construction, Finance and Administration, Research and Development, Real Estate Services and Quality Assurance and Controls. EBLs management comprises highly qualified architects, engineers, accountants & allied skills and dedicated personnel. Employee strength of EBL has reached to 800 including highly qualified professionals. EBL has maintained a very high level of quality in all the projects it has so far undertaken. Meticulous attention is paid to every detail of designing and construction, ensuring a consistently superior standard that people have come to associate with the Company. Strategic Focus EBLs business strategy is to concentrate on providing affordable and contemporary housing and commercial projects in the country. Corporate Culture and Human Capital Management Philosophy We value our human resource and consider as human capital. The corporate philosophy of Human Resource Department is to support the goals and challenges of Eden Builders by providing quality service in all personnel operations with integrity, responsiveness and sensitivity to the employees and to promote a conducive work environment that is characterized by fair treatment of staff, performance driven corporate culture, sophisticated ERP environment, open communications, personal accountability, trust and mutual respect. Engage and retain the best possible human resource, and develop a highly dedicated and loyal team, to meet the requirements, mission and objectives of EBL. Financial Strength Combined Group equity of Rs 3.6 Billion. Paid Up Capital of Rs. 2.5 Billion. Corporate and commercial relationships with all major financial institutions & DFIs operating in Pakistan.
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