Job purpose:

  • To supervise, implement and maintain requirements that ensures edotco provides premium end-user experience across its products and services. This involves, but is not limited to quality processes across various departments within the NTC and across multiple vendors and customer organisations to ensure delivery of best-in- class customer experience across these processes via the respective departments. 

Key Accountabilities

  • Drive implementation of new standards and processes to continuously elevate the overall service experience and performance through utilization of various process improvement methodologies.

  • Review operational performance through robust data analytics and drive improvement in performance.

  • Work with key SMEs and decision-makers, and manage cross-functional project teams to evaluate business opportunities and determine the key initiatives that will provide greater productivity and cost efficiency.

  • Drive implementation of digitalization initiatives and implement best-of-breed applications to generate efficiency gains and productivity.

  • Develop tactical plans for service excellence and continually improved network availability performance.

  • Develop tactical plans and implement new capabilities, products and service offerings.

  • Execute relevant operating policies and processes to deliver efficient and effective operational performance (Operational Excellence).

  • Interact with senior management on internal and external operations that are impacted by new capabilities, products and services.

  • Benchmark performance against best practices and standards.

JOB DESCRIPTION

Working Relationship

Internal

  • Frequent involvement in NTC Management Committee meetings and with Corporate Centre’s Service Excellence Department.

  • Very frequent contact with the Heads of Departments and other departmental personnel over business process improvement and customer related issues.

    External

  • Core Customers

  • Occasional contact with consultants/vendors for proposed solutions

    Qualifications & Experience

  • Bachelors degree in Engineering, Operations, Telecommunications or equivalent from a recognized local or foreign university.

  • An MBA is an advantage.

  • 10 years of relevant telecom experience, with 7 years in service and quality assurance.

  • 5 years of management experience in the telecommunications or related industry.

  • Operations management or managed services position of a telecommunications operator, telecommunications equipment / services vendor, or telecommunications site infrastructure management company (i.e. tower company).

  • Experience in major infrastructure development / construction projects and operations is desired.

  • Experience in field operations and maintenance of distributed infrastructure networks or multiple large-scale infrastructures.

  • Experience in strategic planning and execution.

    Knowledge & Skills

  • Knowledge of project, contracting, negotiating, and change management.

  • Knowledge of Telecommunications Site Infrastructure technology, equipment,

    passive and power systems and operations.

  • Understanding of T elecommunications Operators / Communications Service Providers key business and technology drivers, future directors, network infrastructure support requirements etc.

  • Understanding Operations Support System (OSS) and process management. Familiarity with ITIL and TMF’s eTOM framework is an advantage. Ability to drive effective change programmes to time and budget while maintaining services levels.

  • Ability to drive effective change programmes to time and budget while maintaining services levels. 

Job Details

Functional Area:
Total Positions:
1 Post
Job Shift:
First Shift (Day)
Job Type:
Job Location:
Gender:
No Preference
Minimum Education:
Bachelors
Degree Title:
Bachelors degree in Engineering, Operations, Telecommunications or equivalent from a recognized local or foreign university. An MBA is an advantage
Career Level:
Experienced Professional
Minimum Experience:
10 Years (10 years of relevant telecom experience, with 7 years in service and quality assurance. 5 years of management experience in the telecommunications or related industry.)
Apply Before:
Apr 10, 2018
Posting Date:
Mar 22, 2018

Edotco Pakistan (Pvt.) Ltd.

Telecommunication / ISP · 101-200 employees - Islamabad

Built around our portfolio of multiple towers and managed sites and our core built-to-suit and co-location products, the services and solutions which edotco provides enable telecommunications providers to meet their growing infrastructure requirements more efficiently and effectively, allowing them to focus on their own customer demands. Our complementary offerings are designed to meet the changing needs of our customers and promote increased sharing of infrastructure assets. In-Building Solutions (IBS) Passive Operations & Maintenance Energy Camouflage/Special structure Cell-on-Wheels /Mobility Solution (“eMOS”)

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