Posted Dec 22, 2020 22 views
- Handling Inbound Calls, providing product/service information, resolving Complaints and issues.
- Making Outbound Calls to resolve customer issues
- Making Outbound Calls to qualify leads and set appointments when needed.
- Capturing information correctly and making online bookings on behalf of customers.
- Responsible for delivering high customer satisfaction and high quality service with ensuring First Contact Resolution
- Gather customer’s concerns/suggestions
- Ensuring that customer queries should be resolved in the specified Turnaround time (TAT) by following up on requests.
Job Details
EFFIMIZE is a business process outsourcing company providing all forms of Customer and Contact Center Services. We have been operating in the Customer Services market since 2015 and have an excellent record of finding effective solutions in every Line of Business. We don't do sales. We work with business 2 business companies to handle customer services and back-office admin-related projects which include both voice and non-voice tasks to manage customer Interactions. As of today, We are providing call center services to 20 Plus US, UK, and Canadian companies where we provide them remote backend support to handle their administrative tasks and Customer Services. Currently, We have a workforce of 60 + Staff working 24/7 and providing services to companies in the business of Logistics, Transportation, Car Rental, Property Management, Medical, Restaurants, E-commerce Stores, Auto Repair, DMV Express, Moving, Funnel CRM, and many more. Our mission is to connect our client's customers with their products and services in the most direct and engaging way possible and to help our clients transform their businesses and create a vibrant new future for them.
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