Work in a fast-paced environment to take incoming technical calls/emails from customers. You'll get initial problem then analyze, troubleshoot and resolve technical issues for End-User software and applications. You may remotely configure and troubleshoot client's equipment or simply educate customers. In the event the issue cannot be resolved, you would escallate the call to the next tier of support. You'll utilize multiple computers and databases to record of the results of your interactions. This is a position with plenty of growth potential.
With a dedicated team of professionals and its focus on helping its clients to succeed, we provides a broad range of services: - Consultancy - Implementation - Testing - Training - Research - Outsourcing