Technical Support Representative

Electronic Security Company Verified

Rawalpindi , Pakistan

Posted Feb 13, 2019 82 views Report Job

PKR. 16,000 - 20,000/Month

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Job Description

Job Responsibilities:

  • Assist customers on-site and over the phone with issues such as: account creation, password reset, video footage retrieval, and remote viewing software setup on end users laptops, personal computers and mobile devices.
  • Maintain low wait times while focusing on first call resolution.
  • Answer questions customers may have about our system and services.
  • Ensure electronic records are created and updated for all customer communications.
  • Warm transfer inbound calls to appropriate Account Specialist or Department when warranted.
  • To Possess, acquire and maintain the technical/professional expertise required to do the job effectively by participating in scheduled training sessions and by means of principal’s website, product datasheets, manuals and contact with principal technical support
  • Conduct on-site surveys and design BOQ for potential customers when needed
  • Participate and when Eligible, Conduct in-house Trainings/Presentation sessions on new product features and comparisons for market placement
  • To indulge in fault finding, repairing, servicing, new installations and routine maintenance.
  • Computer systems hardware, software, operating systems configuration and troubleshooting.

Job/Person Specification:

  • Ideal Candidate should be DAE.
  • Sets high standards of performance for self; assuming responsibility and accountability for successfully completing assignments or tasks; self-imposing standards of excellence rather than having standards imposed.
  • Stay abreast with latest job related trends.

Job Details

Industry:
Total Positions:
2 Posts
Job Shift:
First Shift (Day)
Job Type:
Full Time/Permanent
Job Location:
Gender:
Male
Minimum Education:
Intermediate/A-Level
Degree Title:
DAE
Career Level:
Entry Level
Minimum Experience:
Fresh
Apply Before:
Mar 13, 2019
Posting Date:
Feb 13, 2019
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Electronic Security Company

Electronics · 11-50 employees - Rawalpindi

pFounded in 2007, The Protechtors is a seasoned distributor and system integrator for turnkey security solutions with a focus on performance, cost-effectiveness, and scalability. We have the requisite experience, expertise, and personnel to deploy safety standards compliant world-class security and ...Read More