Fulfillment Manager - Ecommerce

Emenac Verified

Lahore , Pakistan

Posted Sep 04, 2018 311 views

PKR. 20,000 - 30,000/Month

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Job Description

We have built our reputation for product quality and service excellence in E-commerce and this will be extended to customers through our on-line store.  As we approach the launch of our on-line store, we are looking for an E-commerce Fulfilment Manager to join our leap into multi-channel operations.

The E-commerce Fulfilment Manager will have overall responsibility for on-line orders from start to finish, ensuring that all phases of processing on-line orders are done accurately, efficiently and within the defined delivery parameters.  This role will identify and drive change within the e-commerce fulfilment operation to ensure a world-class experience is received by all on-line customers.

The key components of the role are to:

·         Coordinate all incoming on-line orders for fulfilment to customers using the e-commerce system to process orders and input accurate, timely information for shipping and invoicing;

·         Manage and develop the Central Orders team and operations for optimal performance;

·         Ensure all orders are picked and packed to avoid damage during shipment and ensure product quality;

·         Manage product inventory levels and work internally with Supply Chain to support on-line order fulfilment requirements

·         Categorize & Manage Orders, take decisions as which products need to be dispatched on priority.

·         Manager and file return products in to data sheet.

·         Understand the systems and processes of our third party service providers to ensure seamless service delivery to our customers

·         Manage the relationship and performance of third party service providers

·         Manage escalated issues and monitor undelivered orders, credit notes, and exchanges.

To be successful in this role, you will need:

·         Considerable experience operating at management level, preferably gained in retail or warehouse/distribution environment/E-commerce Management

·         Practical experience with E-commerce Platforms

·         To be a team player and enjoy supervising

·         To be highly organized, commercially strong and an excellent communicator

·         Analytical and planning skills are a must

·         Good IT skills with experience working with the MS suite of products

·         A deep appreciation for the importance of quality

·         An Attention to detail

This will be a challenging and invigorating role well suited to a person with determination and resilience to succeed.

Job Details

Total Positions:
1 Post
Job Shift:
First Shift (Day)
Job Type:
Full Time/Permanent
Job Location:
Minimum Education:
Career Level:
Experienced Professional
1 Year - 4 Years
Apply Before:
Oct 26, 2018
Posting Date:
Sep 04, 2018
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Information Technology · 301-600 employees - Lahore

Founded in 1997, Emenac has developed to become one of the leading names in the world of outsourcing, technology and consultancy. The company multitasks, providing businesses with great helping hands and assistance in every possible manner. Emenac is the home of highly experienced individuals who ar ...Read More