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Job Description

Emenac is looking for Quality Assurance Executive for its International Call Center Campaign.

This is a US - Night Shift Job. 

  • Evaluate calls as per the standards and timelines defined by the Lead QA and respective client.
  • Arrange quality control secession for individuals and teams.
  • Coordinate with respective team leader and agent, in-case of any quality related issue or query.
  • Develop, conduct and evaluate monthly quality quiz.
  • Represent quality department in daily team huddles, to communicate quality related issues and challenges.
  • Provide feedback on quality scores and analysis to respective team leaders on weekly basis.
  • Conduct spot checks for effective quality control.
  • Generating and maintaining quality Dashboards and generating insights on the basis of those dashboards 

Note:

This is a Night shift job, we are looking for flexible candidates who can work as per the roaster system

Skills

Job Details

Functional Area:
Total Positions:
3 Posts
Job Shift:
First Shift (Day)
Job Type:
Job Location:
Gender:
No Preference
Minimum Education:
Intermediate/A-Level
Career Level:
Experienced Professional
Experience:
1 Year - 10 Years
Apply Before:
Feb 09, 2020
Posting Date:
Jan 09, 2020
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Emenac

Information Technology · 301-600 employees - Lahore

Founded in 1997, Emenac has developed to become one of the leading names in the world of outsourcing, technology and consultancy. The company multitasks, providing businesses with great helping hands and assistance in every possible manner. Emenac is the home of highly experienced individuals who ar ...Read More

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