Posted Jan 20, 2022 3 views
Coordinate with UK based Clients via Chat, Email, and Call and convert them into a customer by using your sales practices/experience and then look after the needful customer support.
- Responsible for taking or canceling orders and obtaining details of customer complaints.
- Keep records of interactions and transactions of the customer; keeping a record of details of customer complaints, inquiries, and comments.
- Ensuring that customer’s requests are attended to accordingly.
- Process orders, applications, and Forms.
- Follow up with customers and their complaints.
Candidate Profile:
Career Level: Fresh/Experienced Professional
Minimum Education: O & A level (Preferred)/ Graduate
Minimum Experience: Minimum 6 months - 04 Years (Relevant Experience)
Language Proficiency: Fluent English Speaker
Job Details
Emeriosoft
EMERIOSOFT is a global IT solutions provider which enables businesses to become digital leaders with its’ Intelligent Customer Experience suite. With its main offices located in the United Kingdom and Europe, EMERIOSOFT is helping businesses enhance their customer acquisition, retention and cross-sell capabilities by providing proven, secure and scalable Customer Relationship Management with IT solutions. EMERIOSOFT works in a collaborative manner with its clients in developing innovative technology strategies and IT solutions touching millions of people every day and brings the promise of digital transformation to life. With the help of EMERIOSOFT end-to-end seamless customer experience solutions, businesses get a chance to empower more engaging interactions with its customers or partners by capturing their needs, owning personalized insights, and placing customers at the core of their IT solutions. EMERIOSOFT solutions also enables businesses to; enhance and automate customer services across assisted and digital channels, increase wallet share, satisfy customers with timely and relevant offers, turn up cross-sell and up-sell ratios, empower their employees with a holistic Unified Front End and 360 Single View of Customer.
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